Newrez · 12 hours ago
Agent Builder
Coppell, TX
Full-time
Onsite
Entry, Mid Level
2+ years expNewrez is committed to exceeding the expectations of residential mortgage borrowers and business partners through superior service and effective communication. The Agent Builder is responsible for designing, developing, and deploying intelligent AI agents that automate complex workflows and enhance organizational capabilities using low-code/no-code platforms.
FinanceFinancial Services
Responsibilities
Agent Design and Development
Build conversational AI agents, chatbots, and virtual assistants using platforms like Voice flow, Bot press, Microsoft Power Virtual Agents, or similar tools
Design agent conversation flows, decision trees, and logic pathways to handle user interactions effectively
Configure agent integrations with APIs, databases, CRM systems, and third-party applications
Test and iterate on agent performance based on user feedback and analytics
Workflow Automation
Create automated workflows using tools like Zapier, make (Integromat), Power Automate, or n8n
Connect multiple applications and services to eliminate manual tasks and data entry
Design trigger-based automations that respond to business events and conditions
Monitor workflow execution and troubleshoot failures or bottlenecks
Requirements Gathering & Solution Design
Collaborate with stakeholders to understand business needs and pain points
Translate business requirements into technical specifications for low-code implementation
Evaluate which processes are suitable for automation or agent-based solutions
Create documentation including flow diagrams, user guides, and technical specifications
Testing & Quality Assurance
Conduct thorough testing of agents and workflows across various scenarios and edge cases
Perform user acceptance testing with stakeholders
Debug issues and optimize agent responses for accuracy and user satisfaction
Ensure data security and privacy compliance in all implementations
Maintenance & Optimization
Monitor agent performance metrics including response accuracy, completion rates, and user satisfaction
Analyze usage patterns and conversation logs to identify improvement opportunities
Update agents with new capabilities, improved responses, and expanded functionality
Maintain version control and documentation for all deployments
Training & Support
Provide training to team members on using and maintaining deployed agents
Create user documentation and knowledge base articles
Offer ongoing support for agent-related issues and questions
Share best practices and lessons learned across the organization
Ability to effectively and accurately convey information to others
Performs related duties as assigned by management
Qualification
Required
2+ years of experience building solutions on low-code/no-code platforms
Demonstrated experience creating AI agents, chatbots, or automated workflows
Strong understanding of user experience and conversation design
Ability to work independently and manage multiple projects
Background in business analysis, process improvement, or software development
Certifications in relevant platforms (e.g., Salesforce, Microsoft Power Platform)
Experience with prompt engineering and LLM integration
Familiarity with Agile methodologies
Proficiency with low-code/no-code platforms (e.g., Bubble, Webflow, OutSystems, Mendix)
Experience with AI agent builders and chatbot platforms
Understanding of API integrations and webhooks
Familiarity with data structures, databases, and basic logic operations
Knowledge of natural language processing concepts
Process mapping and workflow optimization
Requirements analysis and documentation
Data analysis and interpretation
Problem-solving and critical thinking
Understanding of business operations and common pain points
Clear communication with both technical and non-technical stakeholders
Adaptability to new platforms and technologies
Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Company
Newrez
Newrez is your mortgage partner for all stages of your homeownership journey. We offer hundreds of mortgage products to match your needs.
5001-10000 employees
H1B Sponsorship
Newrez has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (12)
2023 (41)
2022 (3)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Joshua Bishop
Chief Operating Officer, Servicing
B
Bruce Williams
Vice Chairman
Recent News
2026-01-21
2026-01-17
Company data provided by crunchbase