Craig Technologies · 1 day ago
Help Desk Associate
Knoxville, TN
Full-time
Onsite
New Grad, Entry Level
$66K/yr - $86K/yrCraig Technologies is seeking a Help Desk Associate to provide first line support for IT services to internal users. The role involves troubleshooting IT requests and incidents, maintaining local IT infrastructure, and assisting in the rollout of new technologies and services.
Information TechnologyManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Deploys and provides end user hardware and IT services to internal users in Bechtel offices locally
Diagnoses and resolves local Infrastructure, hardware & software related issues
Follows standard operating procedures for IT request and incident services to the end-user
Improves Incident resolution and customer service standards
Maintains and troubleshoots local IT infrastructure, network and collaboration services including computer hardware, peripherals and VC equipment and associated end user performance issues
Participates in the rollout of new technologies, services, and security remediations
Provides 24 x 7 first line support for IT services to internal users
Follows standard operating procedures for IT request and incident services to the end-user
Troubleshoots end user performance issues for IT infrastructure, applications, network, and collaboration services globally
Provides feedback and assist in development of procedures, work instructions and new scopes
Participates in the rollout of new technologies, services, and security remediations
Qualification
Required
US citizenship required
Provides 24x7 first line support for IT services to internal users
Responds to IT requests and incidents
Troubleshoots issues
Provides feedback
Assists in the development of new procedures
Participates in the rollout of new technologies and services
Implements and recommends changes to the Information Technology (IT) plan on small, non-complex projects
Configures and installs standard hardware and software
Provides basic automation support and coordination to the project
Implements the IT portion of the project closeout plan
Plans and schedules own work within a limited time horizon
Assists with the day-to-day IT Service Management process based on industry standards
Helps develop the roadmap and guides
Defines processes and data requirements
Establishes metrics and reports
Supports performance analysis and decision making
Deploys and provides end user hardware and IT services to internal users in Bechtel offices locally
Diagnoses and resolves local Infrastructure, hardware & software related issues
Follows standard operating procedures for IT request and incident services to the end-user
Improves Incident resolution and customer service standards
Maintains and troubleshoots local IT infrastructure, network and collaboration services
Participates in the rollout of new technologies, services, and security remediations
Identifies, diagnoses, and resolves problems for internal users on mobility & wireless services
Participates in the development and rollout of new technologies and services to enhance end user experience
Company
Craig Technologies
Craig Technologies is a nationwide engineering, technology and manufacturing firm.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Carol Craig
Founder/CEO
Tracey Coffey
EA to CEO
Recent News
Seattle TechFlash
2025-04-30
2023-12-24
2023-12-24
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