TP · 2 weeks ago
Healthcare Customer Service Representative-Onsite
McAllen, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expTeleperformance is a global, digital business services company that delivers advanced business services to help top brands streamline their operations. As a Healthcare Customer Service Representative, you will connect with customers through various channels to resolve inquiries and issues, while also contributing to a collaborative team environment.
CRMCustomer ServiceOutsourcingTechnical Support
Responsibilities
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
Qualification
Required
Possess home state Life & Health Insurance License
High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and have general knowledge of Windows-based systems
Preferred
Customer service and/or sales experience preferred
College degree preferred but not required
Benefits
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Company
TP is a global digital business services company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.03B2025-01-15Post Ipo Debt· $514.68M
2023-11-16Post Ipo Debt· $1.52B
2007-01-18IPO
Leadership Team
Daniel Julien
Chairman and CEO
Pedro Miguel Gonçalves
Chief Information Officer for Portugal
Recent News
2025-12-03
2025-11-25
Company data provided by crunchbase