IntusCare · 1 day ago
Senior UX Researcher
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $125K/yr
4+ years expIntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care. As a Senior UX Researcher, you will lead the research direction for product areas by driving a user-centered research approach, collaborating with various teams to ensure product decisions are grounded in real user needs.
AnalyticsElder CareHealth Care
No H1B
Responsibilities
Lead and own end-to-end UX research across multiple product areas, from planning and recruitment through synthesis, storytelling, and delivery of insights
Act as a strategic research partner to Product Design, Product Management, and Engineering, shaping research direction and influencing product and roadmap decisions
Plan and execute a balanced mix of qualitative and quantitative research methods, both in-person and virtual, including interviews, usability testing, surveys, and field studies, to inform complex design and product decisions
Combine qualitative research with product analytics and telemetry data (e.g., Amplitude) to identify usage patterns, validate assumptions, and uncover opportunities to improve the user experience
Define, track, and evolve UX metrics that measure experience quality and product effectiveness, including translating NPS and customer feedback into actionable insights and signals of success
Synthesize research findings into clear, actionable insights tied to user needs, business outcomes, and product strategy; communicate results through compelling narratives that drive alignment and action
Create, maintain, and evolve user flows, journey maps, and personas to deepen understanding of user behaviors and problem spaces and guide design and product decisions
Partner closely with Product Design to develop, test and validate design concepts early and often, including lo-fidelity designs, prototypes, and end-to-end experiences, before and after launch
Establish and continuously improve research processes, tools, and standards that scale with the organization while maintaining speed and quality
Champion the user perspective across teams, ensuring research insights and UX metrics are embedded throughout the product development lifecycle
Qualification
Required
Bachelor's degree in Human-Computer Interaction, Design, Behavioral Science, Psychology, or a related field, or equivalent practical experience
4+ years of experience conducting UX research in complex product environments, with a proven ability to influence product, design, and strategy through user insight
Proficiency in a range of research frameworks and models, such as the KANO model, Jobs to Be Done (JTBD), mental models, journey mapping, and usability heuristics, with the ability to apply the right approach to the problem at hand
Proven experience using product analytics and telemetry tools (e.g., Amplitude) to support and validate UX research findings
Strong grounding in user-centered design principles and methodologies, and experience partnering closely with designers to shape intuitive, effective user experiences
Hands-on experience planning and conducting qualitative and quantitative research, including interviews, usability testing, surveys, and field studies
Ability to synthesize research findings into clear, compelling narratives that drive alignment and action across cross-functional teams
Excellent communication and collaboration skills, with experience working effectively with product, design, engineering, and clinical or domain experts
A portfolio or body of work that demonstrates research rigor, thoughtful use of frameworks, and measurable impact on real-world products and experiences
Preferred
Eastern Time working hours preferred
Benefits
Competitive salary and benefits package including uncapped PTO and health insurance
Opportunity to work with a passionate and innovative team
Professional development and growth opportunities
Flexible work environment
Company
IntusCare
IntusCare is the only end-to-end ecosystem built specifically to help PACE programs deliver exceptional care, strengthen financial performance, and stay compliant.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$30.95MKey Investors
Deerfield ManagementDeerfieldEqual Opportunity Ventures
2024-11-14Undisclosed· $11.5M
2022-11-02Series A· $14.1M
2022-04-20Seed· $3.1M
Leadership Team
Alex Rothberg
Chief Technology Officer
Recent News
RamaOnHealthcare
2025-04-05
Providence Business News
2024-11-25
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