Centauri Health Solutions, Inc · 12 hours ago
Best Benefits Healthcare, Team Leader, Remote!
United States
Full-time
Remote
Entry, Mid Level
2+ years expCentauri Health Solutions is a technology-driven company providing services to healthcare payors and providers. The Team Leader oversees a team of Customer Service Specialists, managing and training them to assist health plan members with Social Security disability benefits while fostering a collaborative and positive work environment.
Data ManagementHealth CareHospitalRisk ManagementSoftware
Responsibilities
Supervises and leads a team of Customer Service Representative including scheduling, training and evaluating associates
Provides ongoing coaching, counseling and performance management
Manages associate accountability for time and attendance, goal setting and attainment, problem solving, and appropriate corrective actions
Provides regular operational, financial, and statistical reports to call center leadership team, identifying inefficiencies and outlining opportunities for improvement
Tracks performance and provides analysis and reporting on metrics
Maintains a motivated and successful team while ensuring that associates are working in concert while delivering outstanding customer service to patients and members
Identifies areas of opportunity within the team and develops comprehensive action plans
Assists management with development of the organization related policies, practices and attainment of operational goals
Ensures that financial and year-end goals are attained
Understand and agree to role-specific information security access and responsibilities
Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
Read, understand and agree to security policies and complete all annual security and compliance training
Qualification
Required
Two years previous supervisory call center experience
Experience in employee evaluations, corrective counseling, motivational techniques, and employee development
Outstanding leadership abilities, including the ability to supervise and manage the activities of numerous people and effectively resolve conflict
Demonstrated ability to motivate, direct and coach staff
Strong communication and leadership skills
Strong computer, analytical and problem-solving skills
Proven ability to multi-task and perform in a fast-paced environment
Preferred
Experience in healthcare or healthcare technology a plus
Associates degree or higher preferred
Benefits
Generous paid time off
A matching 401(k) program
Tuition reimbursement
Annual salary reviews
A comprehensive health plan
The opportunity to participate in volunteer activities on company time
Development opportunities
Company
Centauri Health Solutions, Inc
Centauri Health Solutions aims to attract and retain the industry’s top talent as we continue to create and deliver the most flexible and innovative tools in the market.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$118.44MKey Investors
SV Health InvestorsSilversmith Capital Partners
2020-01-09Acquired
2018-06-29Series Unknown· $18.19M
2017-02-10Series Unknown· $50.25M
Leadership Team
Michelle Miller
Chief Technology Officer
K
Kai Tsai
EVP of Strategic Business Development
Recent News
Company data provided by crunchbase