NTT DATA North America · 1 day ago
Delivery Senior Director
Carson, VA
Full-time
Onsite
Director/Executive
$148K/yr - $220K/yr
10+ years expNTT DATA North America is a leader in business and technology services, and they are seeking a Delivery Senior Director to provide strategic direction and leadership for service delivery in the public sector. The role involves managing customer relationships, improving service quality, and collaborating with stakeholders to ensure successful project execution and customer satisfaction.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Overall delivery ownership of assigned customer relationship(s); accountable for the delivery of service commitments to customer(s)
Leads stakeholder engagement across agency leadership, policy teams, legal/compliance offices, and external partners. Manage delivery in politically visible, highly scrutinized environments with strong expectations for transparency and accountability
Partners with the Client Executive and NTT DATA leadership to align service delivery with long-term client modernization goals and delivery standards
Works with the Client Executive to lead executive level review with client leadership, providing insights on delivery performance, risks, service improvement opportunities, and aligned roadmaps
Leads delivery improvement and initiatives that enhance service quality, efficiency, and customer satisfaction with tracked outcomes
Identifies cross-agency and portfolio level opportunities to standardize services, reuse delivery processes, and improve consistency and value across client environments
Manages delivery components of Account P&L
Owns deal governance and technical certification
Ensures the full life cycle delivery costs and margins are within or better than the delivery costs committed within the approved deal model. Effectively manages to the LOB account P&L and forecasts
Provides complex metrics and reporting support to all relevant stakeholders
Manage staffing and maintaining a diverse and effective workforce
Responsible for career development/planning, performance and pay discussions of team members
Coordinates the activities of technical solution team members to meet contract obligations
Identifies opportunities for Growth and Innovation and supports planning and execution for the same
Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement
Identifies opportunities for increased productivity and efficiency through identifying new technologies and new and improved ways of executing operational activities
Builds and sustains effective communications with all stakeholders and cross-functional teams to maximize customer experience
Ensures positive customer experience and satisfaction by developing and executing a Net Promoter Score (NPS) Action Plan
Responsible for holding Customer Governance meetings and accountable for ensuring any required Crisis Management/Business Continuity Plans are developed and active
Qualification
Required
A minimum of ten (10) years of service delivery experience within Public Sector and Government Agencies
A minimum of ten (10) years of experience managing and developing people in technical teams
Minimum of (8) years of experience managing a large portfolio of IT Services
Bachelor's Degree or equivalent work experience
Preferred
Project Management Certification
Benefits
Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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