Customer.io · 3 hours ago
Technical Product Operations Manager
United States
Full-time
Remote
Mid Level
$132K/yr - $152K/yr
3+ years expCustomer.io is a platform used by over 7,500 companies for automated communication. They are seeking a Technical Product Operations Manager who will audit and improve workflows, drive adoption of modern tools, and support product reporting and operational data management.
Digital MediaProduct SearchSaaSSoftware
Responsibilities
Audit, document, and improve product, design, and documentation workflows, identifying bottlenecks and opportunities to scale
Execute workflow modernization initiatives using no-code/low-code tools (e.g., Zapier, n8n), driving adoption across teams
Serve as the primary administrator for product operations tools (e.g., Enterpret, Linear), ensuring data quality and consistent usage
Consolidate and operationalize product feedback across Sales, Support, and Customer Experience, generating actionable insights
Build and deploy Slack-based automation and AI tools to answer common product questions and reduce manual work
Establish and maintain operational rhythms for Product Managers, including backlog management and planning cadences
Improve documentation hygiene and discoverability across Notion and related systems, including archiving legacy content
Partner with Product, Design, and Docs leaders on cross-functional initiatives, planning, and communications
Support product reporting and executive updates by compiling metrics, insights, and operational data
Qualification
Required
3+ years of experience in product operations, business operations, program management, or a similar operational role
Hands-on experience administering tools like Jira, Notion, Confluence, Asana, or similar workflow and documentation platforms
Strong organizational skills with exceptional attention to detail
Clear written and verbal communication skills
Comfort with data—able to pull, organize, and present information effectively
Proactive, self-directed, and comfortable operating with some ambiguity
A collaborative mindset and genuine desire to make teams more effective
Preferred
Familiarity with product feedback tools (e.g., Enterpret, Productboard, or similar) is a plus
Interest in AI tools and no-code platforms for automation (experience with Kapa.ai, Zapier, or similar is a plus)
Benefits
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
A professional development budget
Company
Customer.io
Customer.io enables users to send newsletters to selected segments of customers using their website data.
201-500 employees
H1B Sponsorship
Customer.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$9.8MKey Investors
Spectrum EquityOregon Venture Fund
2022-03-08Series A
2021-06-24Equity Crowdfunding· $5M
2017-03-24Seed· $2.9M
Leadership Team
Colin Nederkoorn
Founder & CEO
John Allison
CoFounder, Board Member, CTO Emeritus
Recent News
2025-11-05
SearchEngineLand
2025-11-02
2025-04-10
Company data provided by crunchbase