hackajob · 17 hours ago
Vice President, Client Service (Corporate Trust - CLO/Structured Finance/Loans) at BNY
Houston, TX
Full-time
Onsite
Senior Level
7+ years exphackajob is collaborating with Archer to connect exceptional tech professionals with BNY, a leading global financial services company. The Vice President, Client Service role focuses on providing high-quality service to clients, resolving complex issues, and supporting major client accounts within the Structured Debt Client Platform team.
Artificial Intelligence (AI)Generative AIHuman ResourcesRecruitingSoftware
Responsibilities
Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY
Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed
Applies advanced problem-solving skills, judgement, and experience to analyze information
Uses developed communication skills to deliver high quality service to a specialized client base
Provides key individuals at assigned clients information related to BNY products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings
Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY
Resolves the most complex or non-routine client issues or inquiries, as needed
Uses in-depth knowledge of client issues and needs to contribute to business development efforts
Uses broad understanding of BNY products and services to best propose expanded offerings to clients for front office consideration
Leads and participates in internal activities and initiatives designed to improve the client experience
Uses knowledge of client services best practices and BNY client needs to help develop process improvements
Provides guidance to less experienced team members
Supports multiple, complex client accounts
Qualification
Required
Bachelor's degree in Business, Finance, or a related field
Typically 7-12 years of experience
Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams
Proficiency in client service operations and a thorough understanding of industry regulations and standards
Preferred
Advanced degree or professional certification
Client Service/Operations experience within financial services is strongly preferred
Corporate Trust background strongly preferred
CLO/CDO background strongly preferred
SOLVAS background preferred
Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Flexible global resources and tools
Paid leaves
Paid volunteer time
Company
hackajob
The AI-native tech hiring platform trusted by enterprises, scale-ups, and 1M+ tech professionals worldwide.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33MKey Investors
Volition CapitalDowning VenturesTechstars
2023-05-03Series B· $25M
2018-10-25Series A· $6.7M
2017-03-31Seed· $0.58M
Leadership Team
Mark Chaffey
CEO
Phil Kell
VP - Marketplace
Recent News
2025-10-23
2025-09-26
2025-09-12
Company data provided by crunchbase