Marqeta · 23 hours ago
Technical Account Manager
United States
Full-time
Remote
Senior Level
CA$129K/yr - CA$161K/yr
7+ years expmqreferrals is seeking a highly skilled and customer-focused Technical Account Manager to join their team. This role involves supporting large and strategic customers post-implementation, ensuring their technical needs are met while collaborating with cross-functional teams to optimize system performance and enhance customer satisfaction.
Credit CardsCryptocurrencyDebit CardsFinTechPayments
Responsibilities
Serve as the primary contact for large customers, addressing their post-implementation technical needs
Collaborate with cross-functional teams to resolve issues and optimize platform performance
Proactively identify and address customer growth opportunities and concerns to enhance satisfaction and retention
Conduct regular customer business reviews along with Account Manager to provide insights on platform performance and best practices
Manage escalations, ensuring timely and effective resolution of complex technical issues
Maintain deep technical knowledge of Marqeta’s platform and customer environments
Provide feedback to Product and Engineering teams on customer needs and product enhancements
Develop and maintain internal documentation and training materials to support customers and teams
Qualification
Required
7+ years customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity
Strong technical background with a deep understanding of APIs, cloud platforms, and software integrations
Proven experience managing large, enterprise-level customers and delivering exceptional post-implementation support
Excellent problem-solving skills with the ability to navigate complex technical challenges and drive solutions
Strong interpersonal and communication skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences
Experience working with cross-functional teams, including Product, Engineering, and Customer Success
Strong project management and organizational skills, with the ability to prioritize and manage multiple customer accounts simultaneously
Preferred
Familiarity with SaaS or FinTech platforms is a plus
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
Experience working in a financial services or payments-related environment
Strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side
Knowledge of Marqeta's platform or similar payment technology solutions
Ability to work in a fast-paced, ever-changing environment and adapt to new challenges and opportunities
Benefits
Multiple health insurance options
Flexible vacation time
Retirement savings program with company contribution
Equity in a publicly-traded company
Monthly stipend to support our remote work model
Annual “development dollars” to support our people growth and development
Family-forming benefits and up to 20 weeks of Parental Leave
Company
Marqeta
Marqeta is a card issuing platform that provides infrastructure and tools to help companies build and manage payment programs.
501-1000 employees
H1B Sponsorship
Marqeta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (75)
2023 (44)
2022 (122)
2021 (70)
2020 (28)
Funding
Current Stage
Public CompanyTotal Funding
$530.11MKey Investors
MastercardCoatueICONIQ Growth
2021-06-09Post Ipo Equity
2021-06-09IPO
2021-04-23Series Unknown· $2.11M
Leadership Team
Mike Milotich
Chief Executive Officer
Heather Gantt-Evans
Chief Information Security Officer, SVP of Cybersecurity
Recent News
2026-01-09
2026-01-08
FX News Group
2026-01-08
Company data provided by crunchbase