West Monroe · 3 hours ago
Senior Consultant, ServiceNow
United States
Full-time
Remote
Mid, Senior Level
$128K/yr - $150K/yr
4+ years expWest Monroe is a global business and technology consulting firm seeking a Senior Consultant with expertise in ServiceNow implementations. The role involves managing end-to-end ServiceNow projects, leading business process reviews, and ensuring successful adoption of solutions to enhance client operations.
Business DevelopmentConsultingInformation ServicesInformation TechnologyService Industry
No H1B
Responsibilities
Manage end-to-end ServiceNow implementations, including configuration, integration, and testing, ensuring adherence to best practices and client goals
Lead business process review sessions to identify user stories/requirements
Lead ServiceNow solution design sessions from the identified user stories/requirements
Oversee and execute ServiceNow configuration activities, ensuring solutions are tailored to meet client needs while adhering to platform best practices
Facilitate business process reviews to identify client requirements and processes
Facilitate unit, system, and end-user testing to validate functionality, identify gaps, and ensure quality deliverables
Develop and deliver end-user training materials, user guides, and documentation to enable successful adoption of ServiceNow solutions
Assist with managing project status, timelines, risks for overall project or individual workstream
Exhibit market knowledge and technical familiarity with ServiceNow
Contribute to thought leadership development aligned to specific engagement (blogs, articles, white papers)
Stay current with ServiceNow product updates, enhancements, and industry trends to provide cutting-edge solutions
Mentor more junior-level consultants day-to-day in personifying West Monroe values with clients, on project teams, and within individual relationships
Qualification
Required
Bachelor's degree or equivalent experience required
4+ years of ServiceNow consulting experience
Previous experience managing multiple workstreams as a member or leader on ServiceNow implementations including leading requirements sessions, processing workflows, leading solutions design, configuring solutions, conducting systems integrator and user acceptance testing, managing deployment/go-live, and providing ongoing support
Hands-on configuration experience with ServiceNow App Engine
Exceptional written and verbal communication skills including the ability to create impactful and concise executive stakeholder-ready deliverables, and polished client-facing oral communication skills
Strong understanding of customer service processes and best practices
Experience with Agile methodologies
A commitment to inclusion and diversity, and openness to new ideas and perspectives
Ability to travel up to 50%
Hybrid role: 2x per week in office
You must be eligible to work in the United States without requiring sponsorship now or in the future
Preferred
ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) is strongly preferred
Benefits
Medical, dental, vision, and basic life insurance
401k plan
Employee stock ownership program
Annual bonuses
Unlimited flexible time off
Ten paid holidays throughout the calendar year
Ten weeks of paid parental leave
Company
West Monroe
West Monroe offers digital transformation, analytics, cloud, cyber security, business advisory, and management consulting services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
MSD Partners
2021-10-15Series Unknown
2020-01-07Acquired
Leadership Team
Gil Mermelstein
Chief Executive Officer
Kevin McCarty
Co-Founder & Executive Chairman of West Monroe
Recent News
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