FareHarbor · 1 day ago
Senior Project Coordinator, FHS Onboarding
Honolulu, HI
Full-time
Hybrid
Mid, Senior Level
2+ years expFareHarbor is a leading reservation software company for tours, activities, and attractions. They are seeking a Senior Project Coordinator to lead clients through complex website implementation projects, ensuring alignment among cross-functional teams and optimizing online booking flows for enhanced user experience.
ReservationsSoftwareTourismTravel Agency
No H1B
Responsibilities
Develop and manage detailed project plans for complex or high-priority website builds that outline the website vision, requirements, and technical considerations; ensure all documentation is aligned with project goals
Translate sophisticated client business needs into actionable technical direction, advising on website best practices
Lead client and internal meetings to gather information critical to the project, guide discussions on complex decisions, and share the rationale behind recommended solutions
Guide clients through unfamiliar technical concepts with clear and accurate explanations that support informed decision-making and promote best-practice adoption
Coordinate and influence cross-functional workflows across Web Content Specialists, SEO, and Commercial Teams to ensure all parties are aligned on scope and timeline
Manage and refine feedback loops for complex projects, ensuring multiple client inputs are synthesized and directed toward solutions that support both user experience and technical feasibility
Document and communicate key decisions and next steps to maintain project clarity across all stakeholders
Implement quality control measures to ensure websites meet FareHarbor’s technical and design best practices prior to launch
Develop a deep understanding of the site-building process and apply that expertise to troubleshoot issues, anticipate bottlenecks, and continuously improve onboarding processes
Contribute to team and departmental initiatives by supporting process development, training, documentation improvements, and other projects that elevate the Sites Onboarding Team
Qualification
Required
Two years experience in a client-facing role
Familiarly with website content management systems and a basic understanding of how websites are built and structured
Grasp of SEO best practices and fundamentals
Expert customer service skills and the ability to build and maintain a strong working relationship with clients
Exceptional verbal, written, and presentation skills
Ability to work on tight deadlines calmly and confidently
Ability to work effectively both independently and as part of a team
Competency in Google applications including Google Docs, Google Sheets, and Google Slides
Preferred
Bachelor's degree in business or related field of study
Two years experience in a related field
Experience working with DNS
Experience working with Wordpress
Experience working with Airtable
Experience with web design
Benefits
Medical, dental + vision coverage
26 vacation days, 10 sick days & 12 paid holidays per year
Global leave benefit
22 weeks paid parental leave
2 weeks paid grandparent leave
Extended care and bereavement leave
Life insurance policy
401k + employer matching
Social hours & events and team-building
Educational Opportunities
Wellness benefits (Headspace subscription & wellness webinars)
Work-from-home assistance
Hybrid friendly
Paid volunteer hours
Company
FareHarbor
FareHarbor operates as a reservation platform for tours, activities, rentals, and attractions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.11M2018-04-19Acquired
2015-05-13Seed· $0.11M
Leadership Team
Matt Broten
Co-founder, Principal Software Engineer
Bob Safrit
Manager, Strategic Partnerships
Recent News
2026-01-22
Company data provided by crunchbase