Dayforce · 16 hours ago
Renewals Manager Sr
United States
Full-time
Remote
Senior Level
$80K/yr - $144K/yr
5+ years expDayforce is a global human capital management company headquartered in Toronto and Minneapolis, seeking a Senior Renewals Manager. This role is responsible for leading the renewal process for strategic customers, focusing on retention, risk mitigation, and ensuring contractual accuracy while aligning with business objectives and customer goals.
Computer Software
Responsibilities
Partner with AEs on full customer-facing renewal lifecycle for a defined portfolio of strategic or enterprise customers, from initiation through contract execution
Create, prepare, and issue renewal contracts in collaboration with Finance and Legal, ensuring all terms are accurate, compliant, and aligned with policy
Partner with Customer Success Managers and Sales leaders to ensure renewal terms align with customer objectives and account strategies
Collaborate with Customer Base Account Executives on renewal strategy and execution
Identify potential upsell or cross-sell opportunities during renewal discussions and route them appropriately to Sales
Anticipate renewal risks and partner cross-functionally to resolve challenges before they impact revenue or customer satisfaction
Maintain renewal forecasts and reporting accuracy within CRM and renewal systems
Act as a key liaison between operational teams and customer-facing functions to ensure seamless renewal execution
Drive renewal pricing strategy and contract paperwork within defined parameters
Qualification
Required
5–7+ years in SaaS, technology, or enterprise software within renewals, revenue operations, or customer success
Proven ability to manage complex renewals, create and review contracts, and forecast accurately
Strong understanding of Net Revenue Retention (NRR) and its operational drivers
Skilled at identifying and routing upsell or expansion opportunities while maintaining focus on renewal execution
Excellent communication and collaboration skills with internal stakeholders and external partners
Highly organized and detail-oriented with strong time management
Proficiency in CRM and contract management tools (Salesforce, CPQ, Conga, DocuSign, or equivalent)
Strong analytical mindset and ability to interpret renewal data and performance metrics
Benefits
Excellent time away from work programs
Comprehensive wellness initiatives
Recognition through competitive pay and benefits
Volunteer days
Dayforce Cares
Company
Dayforce
Dayforce makes work life better.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jeremy Johnson
Chief Financial Officer
Aimee Melgar (she/her)
VP, Global Partner Strategy and Programs
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