Market Customer Success Manager jobs in United States
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Cantaloupe Inc · 1 hour ago

Market Customer Success Manager

positionUS
timeFull-time
remoteOnsite
seniorityMid, Senior Level

Cantaloupe Inc. is a leading provider of cloud-based mobile technologies for the vending industry. They are seeking a Market Customer Success Manager to drive the implementation of products and services, manage projects, provide training, and build customer relationships to enhance operational efficiency and profitability.

FinTechMobile PaymentsPaymentsRetail TechnologyService Industry

Responsibilities

Identify processes and roles for each department within a customer’s business
Create a plan that allows for implementing our platform, without causing havoc on existing business
Through implementation projects, you must provide customer status updates as they occur to ensure a project is progressing towards completion
An ability to identify red flags and get your manager involved if you feel an implementation is not progressing at the rate in which it should be or customer concerns arise
Provide training, consultation, and support to new and existing Cantaloupe customers
Stay current regarding new products and enhancements to existing products, which includes participating in training opportunities or webinars as seen appropriate to enhance your skills
Utilize web hosted meeting software such as go to meeting and join me, to troubleshoot and train customers
Build and maintain customer relationships
Effectively communicate with customers and Cantaloupe management

Qualification

Vending industry expertiseCustomer trainingProject managementSalesforce experienceExcel proficiencyAnalytical skillsLeadership skillsCommunication skillsAttention to detail

Required

Extensive background in vending / OCS delivery / micro markets
A history of advancing through various positions into high level management
Pragmatic, analytical, and good at prioritization
Leadership skills with the ability to influence peers and counterparts in cross-functional teams
Energetic and able to work in a high-pressure startup environment
Exceptional project management, written/verbal communication, and interpersonal skills
Attentive to detail and committed to quality
Proficient in excel

Preferred

Salesforce experience a plus

Benefits

Medical, Dental, & Vision Benefits coverage, plus additional benefits (Life Assistance Program, Financial Wellness, and Nutritional Counseling)
401(K) with employer match effective upon first day of employment
18 days PTO + (9) Observed Company Holidays
Tuition Reimbursement

Company

Cantaloupe Inc

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Cantaloupe is a software and payments company providing end-to-end technology solutions for the unattended retail market.
dateFounded in 1992
location
Malvern, Pennsylvania, USA
people-size201-500 employees
web-link
http://www.cantaloupe.com

Funding

Current Stage
Public Company
Total Funding
$103.83M
Key Investors
Antara Capital Master Fund
2025-06-16Acquired
2021-04-19IPO
2019-10-10Post Ipo Equity· $20M

Leadership Team

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Sean Feeney
Chief Executive Officer
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Alicia V. Nieva-Woodgate
Vice President, Corporate Communications and IR

Recent News

International CIO Leadership Association
Top Technology Executives Recognized at the 2025 GeorgiaCIO ORBIE Awards
2025-11-22
PR Newswire
ConstructConnect Announces Gaurav Singal As Chief Technology Officer
2025-10-13
MarketScreener
Cantaloupe Insider Sold Shares Worth $2,126,000, According to a Recent SEC Filing
2025-09-20
Company data provided by crunchbase