Visa · 2 hours ago
Senior Manager, Product Operations, Sales Experience
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$120K/yr - $120K/yr
8+ years expVisa is a world leader in payments technology, facilitating transactions globally. The Senior Manager, Product Operations will support the strategy, execution, and optimization of Visa’s internal sales tools, driving process excellence and enhancing the seller experience.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
Responsibilities
Lead product discovery to define and validate the product value proposition by gathering qualitative and quantitative data, synthesizing insights into clear narratives
Develop mathematical models, value frameworks, and data-driven logic within the Value Calculator that enable sellers to quantify customer impact and articulate ROI in sales pitches and customer conversations
Partner with the Sales Tools Product Owner and cross-functional leads to define and refine the operational strategy supporting Visa’s internal sales experience products
Develop structured operating rhythms for planning, prioritization, backlog grooming, delivery, and release management
Work closely with Sales, Sales Enablement, Tech, and Operations teams to intake and clarify requirements, understand user needs, and translate them into actionable workflows
Serve as a central coordination point to ensure alignment, reduce friction, and streamline communication across teams supporting the sales experience ecosystem
Maintain a healthy and transparent product backlog—ensuring requirements, user stories, and acceptance criteria are clear, prioritized, and aligned with business impact
Support sprint planning and Agile ceremonies, ensuring the highest value work is always being delivered
Oversee operational readiness for new feature releases across sales tools, ensuring documentation, enablement content, and communication plans are complete
Partner with the GTM lead to help drive adoption, capture feedback, and measure post‑launch impact
Define, track, and report KPIs that measure tool usage, seller experience quality, operational efficiency, and overall impact on selling productivity
Build dashboards and reporting mechanisms that surface actionable insights for stakeholders and leadership
Establish structured user feedback loops through the GTM and product leads to identify pain points, opportunities, and unmet needs
Translate insights into recommendations that influence the product roadmap and future enhancements
Ensure backlog and requirements are accurately submitted into Tech platforms like Jira and committed for release
Identify opportunities to streamline workflows, reduce manual work, and improve team operations through better systems design
Champion Agile and Lean best practices across the product and engineering teams supporting sales tools
Drive continuous improvement in team processes, handoffs, alignment mechanisms, and delivery predictability
Qualification
Required
8 or more years of relevant work experience with a Bachelor Degree
at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
2 years of work experience with a PhD
Preferred
9 or more years of relevant work experience with a Bachelor Degree
7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
3 or more years of experience with a PhD
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
H1B Sponsorship
Visa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (459)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
Crowdfund Insider
2026-01-25
2026-01-25
https://fastcompanyme.com
2026-01-24
Company data provided by crunchbase