Freshworks · 13 hours ago
Commercial Account Executive - FireHydrant (A Freshworks Company)
Boston, MA
Full-time
Hybrid
Entry, Mid Level
$100K/yr - $130K/yr
2+ years expFreshworks is a company that simplifies work with intuitive solutions trusted by numerous organizations. They are seeking a Commercial/Mid-Market Account Executive to manage the full sales cycle for FireHydrant, focusing on technical buyers in DevOps, SRE, Engineering, and IT organizations to improve incident response and operational resilience.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Manage end-to-end sales processes from initial prospecting through close, building strong relationships with champions and economic buyers
Lead thoughtful discovery conversations to understand customer reliability challenges, technical environments, and business priorities
Act as a trusted advisor to DevOps, SRE, Engineering, and IT leaders
Navigate multi-stakeholder, technical buying processes with clarity and confidence
Build and maintain a healthy pipeline through proactive outbound prospecting, inbound follow-up, and strategic account planning
Qualify opportunities effectively and prioritize high-impact deals
Partner closely with Marketing, Solutions Engineering, and Customer Success to deliver a seamless customer experience
Share feedback from the field to help shape FireHydrant's go-to-market strategy and product evolution
Clearly articulate the value of FireHydrant's incident management and reliability platform
Help customers understand how better incident response leads to strong customer trust and business outcomes
Qualification
Required
2-4+ years of experience in SaaS sales, with a strong track record of meeting or exceeding revenue targets
Experience selling into technical audiences such as DevOps, SRE, Engineering, IT, or Security teams
Comfort navigating complex, consultative sales cycles with multiple stakeholders
Strong communication skills—you listen deeply, ask smart questions, and translate complexity into value
A self-motivated, curious, and accountable mindset with a desire to grow alongside a scaling product
Preferred
Experience selling developer tools, infrastructure, or reliability platforms is a plus
Familiarity with incident management, monitoring, or on-call workflows is a plus
Benefits
A culture of belonging: We embrace diverse perspectives and create space for everyone to thrive
Flexibility: Hybrid schedule with a supportive, people-first workplace
Purpose-driven work: You're helping organizations improve the everyday experience for their employees
Room to grow: Opportunities for development, mentorship, and career mobility
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
2026-01-19
2026-01-17
womenentrepreneursreview.com
2026-01-11
Company data provided by crunchbase