CRM Product Owner jobs in United States
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PenAir Credit Union · 22 hours ago

CRM Product Owner

positionPensacola, FL, US
timeFull-time
remoteOnsite
seniorityMid Level
money$76K/yr - $76K/yr
date3+ years exp

PenAir Credit Union is a community-focused financial institution that has been serving its members since 1936. They are seeking a CRM Product Owner to oversee the strategic direction and continuous improvement of their Customer Relationship Management platform, ensuring it aligns with business goals and enhances member experience.

BankingFinancial ServicesSecurity
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H1B Sponsor Likelynote

Responsibilities

Define and communicate the CRM vision and roadmap
Translate business goals into actionable product requirements and prioritize features for development
Align CRM capabilities with PenAir’s strategic objectives and member experience goals
Collaborate with departments such as the Front Line, Marketing, Lending, and Operations to gather requirements, feedback, and ensure the CRM supports cross-functional workflows and member-centric services
Oversee CRM administration, including user access, configuration, and data integrity
Work closely with IT and Data Analytics to plan and phase system enhancements, integrations with credit union systems, and vendor coordination
Monitor CRM performance using KPIs and member feedback. Identify opportunities for optimization and ensure the platform evolves to meet changing business and member needs
Performs other job-related duties as assigned

Qualification

CRM product ownershipAgile/Scrum methodologiesData managementBusiness systems analysisCRM platformsPerformance monitoringIntegrationsReporting toolsBacklog management toolsCommunicationRelationship-buildingCollaboration skills

Required

Three to five years in CRM product ownership, business systems analysis, or digital member experience-preferably within financial services or credit union environments
Experience managing cross-functional initiatives and working with IT teams on system enhancements
Bachelor's degree in Business, Marketing, Computer Science, or related field required
Strong communication and relationship-building skills across technical and non-technical teams
Ability to translate business needs into system requirements and foster collaboration between departments
Familiarity with CRM platforms and integrations (e.g., HubSpot, Creatio, Microsoft)
Understanding of data management, analytics, and reporting tools (e.g., Power BI, Snowflake)
Experience with Agile/Scrum methodologies and backlog management tools (e.g., Jira, Azure DevOps)

Preferred

Certifications in Agile, Scrum, or CRM platforms (e.g., Creatio, Microsoft Dynamics, Salesforce, etc.)

Benefits

Up to $15K available for continuing education
Student Loan Paydown
Adoption Assistance Reimbursement
Wellness Programs
Gym membership reimbursement
Formal Career Development Resources
Financial Wellness Resources
Purchase assistance with computers and fitness equipment.
Generous PTO Plan—20 days for new hires
Paid Maternal & Parental Leave
Competitive Retirement Plan
Competitive medical, dental & vision plans
Company paid Telehealth services.
Company paid Short Term Disability

Company

PenAir Credit Union

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At PenAir Credit Union we’ve been Enhancing Lives since 1936.
dateFounded in 1936
location
Pensacola, Florida, USA
people-size201-500 employees
web-link
http://penair.org

H1B Sponsorship

PenAir Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Galen Counselman
SVP / CIO
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Recent News

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