Genesys · 9 hours ago
Sr. Sustainable Operations Analyst, AI Enablement
Indiana, United States
Full-time
Onsite
Mid, Senior Level
$80K/yr - $141K/yrGenesys is a company that empowers organizations to enhance customer and employee experiences through its AI-powered platform. The Sr. Sustainable Operations Analyst will act as an analytical partner on the global Sustainability Team, utilizing advanced analytics and AI insights to support sustainability initiatives and improve operational efficiencies.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Build and maintain AI-enabled workflows to support sustainability data collection, analysis, and reporting (e.g., ESG metrics, emissions data, customer sustainability requests)
Use NLP-based and AI-enabled document analysis tools to extract insights from sustainability reports, customer RFPs, regulations, and internal documentation
Develop dashboards and analytical views that track project status, risks, and sustainability KPIs for leadership
Apply data validation and anomaly detection techniques to improve data quality, consistency, and audit readiness
Support customer requests for sustainability information in RFPs and questionnaires, ensuring accuracy, consistency, and speed
Manage and analyze internal requests related to charitable offers and sustainability programs, identifying opportunities for process automation
Partner with internal teams (Legal, Finance, HR, Procurement, IT) to align sustainability data, disclosures, and workflows
Track sustainability initiatives, issues, and dependencies through to resolution, escalating risks early and proposing data-driven solutions
Support onboarding, offsites, and team-wide initiatives with a focus on process efficiency and knowledge management
Assist with ad-hoc analytical and strategic projects in support of the Office of the Chief Sustainability Officer
Identify opportunities to reduce manual effort by leveraging automation, analytics, and generative AI (e.g., drafting responses, summarizing data, answering internal sustainability queries)
Help define governance and best practices for responsible AI use within sustainability operations
Qualification
Required
Strong interpersonal skills with the ability to build relationships across all levels of the organization
Proven ability to handle sensitive, confidential information with integrity and discretion
Outstanding organizational and time-management skills, with strong attention to detail
Excellent written and verbal communication skills, especially in translating technical information for non-technical audiences
High level of professionalism and sound judgment in complex, high-visibility situations
Experience working with data, analytics, or reporting in sustainability, ESG, operations, or a related field
Familiarity with AI-enabled tools (e.g., analytics platforms, NLP tools, generative AI for summarization and drafting)
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word); comfort working with dashboards and structured data
Ability to learn new tools quickly and apply them pragmatically to real business problems
Preferred
Experience using ChatGPT tasks, projects, analytics, etc. to automate work
Exposure to sustainability data platforms or carbon accounting tools
Experience automating workflows or improving processes using data or AI
Curiosity about emerging AI capabilities and how they can responsibly scale sustainability impact
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
Founded in 1990
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase