Thumbtack · 18 hours ago
ERG & Community Manager
United States
Full-time
Remote
Senior Level
$118K/yr - $144K/yr
5+ years expThumbtack helps millions of people confidently care for their homes, and they are seeking an ERG & Community Manager to enhance their inclusion and belonging philosophy. This role involves partnering with ERG leaders and community ambassadors to create meaningful employee experiences and ensure community initiatives thrive.
Home ServicesLocalProfessional ServicesService Industry
Responsibilities
Partner in execution and planning: Bring ideas forward, pressure-test approaches, and translate inclusion and belonging priorities into high-quality employee experiences that feel thoughtful, relevant, and worth showing up for
Enable ERG leaders to succeed: Serve as the day-to-day operational partner for ERG leaders by supporting planning, evaluating impact, and helping design intentional, outcome-driven programming that empowers leaders and strengthens community connection
Build structure and governance: Establish and maintain playbooks, documentation, communication norms, and systems that make ERG work easier to run and easier to scale, so leaders can spend more time building community and less time navigating processes
Support distributed community engagement: Partner with local and regional community ambassadors to design inclusive, accessible programming across a remote workforce, with an eye toward connection, belonging, and participation across geographies, ensuring programs are well-supported, equitable, and thoughtfully resourced
Manage program logistics and budgets: Own relationships with vendors, event logistics, budget tracking, forecasting, and resource communication across ERG and community initiatives
Measure and evolve impact: Track participation, engagement, and feedback, using insights to continuously improve programs and understand what truly resonates with employees over time
Partner cross-functionally to deliver cultural moments: Work closely with Employee Experience, Internal Comms, Events, and other partners to support recognition, engagement, and inclusion-related campaigns throughout the year, bringing care and consistency to moments that matter
Qualification
Required
5+ years of experience in Employee Experience, HR, People Operations, Community Programs, Inclusion & Belonging, or a related field within fast-paced, evolving environments
Hands-on experience supporting ERGs, affinity groups, employee communities, or large-scale engagement programs
Proven ability to manage multiple priorities, stay organized, and deliver with consistency
You don't just run programs, you build repeatable processes, scalable frameworks, and continuously improve how ERG and community work gets done
Excellent organizational skills and attention to detail, especially around logistics, timelines, budgets, and the systems that support them
Clear communicator with strong interpersonal skills and a genuine commitment to creating inclusive, connected employee experiences
You understand what makes employee group programs meaningful in a distributed or virtual setting
Preferred
A formal background in Inclusion & Belonging is welcome but not required
Curiosity, sound judgment, and a passion for making belonging, community, and culture tangible matter most
Comfortable using tools like Google Workspace, Slack and have a strong bias for leveraging AI to enhance workstreams
Especially curious, experimental, and intentional about how AI can make work better
Company
Thumbtack
Thumbtack is a home services website connecting users with local service providers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$773.2MKey Investors
Qatar Investment AuthoritySequoia CapitalBaillie Gifford
2024-07-31Debt Financing· $75M
2021-06-15Series G· $275M
2019-07-22Series F· $150M
Leadership Team
Marco Zappacosta
Co-founder & CEO
Recent News
2025-12-02
Morningstar.com
2025-11-19
Company data provided by crunchbase