IQVIA · 21 hours ago
MedTech Technical Support Representative – East
Columbus, OH
Part-time
Onsite
Entry Level
$27/hr - $30/hr
1+ years expIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The MedTech Technical Support Representative will support a leading medical device manufacturer’s software update needs on equipment used in clinical settings, ensuring quality technical customer service and effective problem resolution.
AnalyticsHealth CareLife Science
No H1B
Responsibilities
Install software patch remotely and verify proper functionality post upgrade
Responds to, evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies
Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner
Effectively documenting all steps taken to service the request in the appropriate tracking system
Handles problem recognition, isolation, resolution, and follow-up for routine customer problems, escalating and/or collaborating to solve more complex issues to advanced team members or department management
Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed
Sets scheduled availability within systems so that notification of new work can be received
Qualification
Required
High school diploma and 1 year of related experience required
Must have intermediate trouble shooting abilities in the disciplines of electronics, mechanics and electromechanical systems
Must possess a valid driver's license and reliable method of personal transportation to assigned sites
Strong communication skills and ability to provide exceptional customer support required
This position requires a considerable amount of pushing, pulling, stooping, bending, and must be able to lift up to 70 lbs
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
Must reside in the United States
Preferred
Associate degree in biomedical or computer related field or 1-3 years of equivalent related technical support of PC experience preferred
Experience as a military technician, in field service as a computer technician or other complex electronics technician preferred
Experience supporting automation equipment in a healthcare setting a plus
A+ certification preferred
Company
IQVIA
IQVIA provides analytics, compliance, and management solutions to the life sciences industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.5B2025-06-02Post Ipo Debt· $2B
2023-11-14Post Ipo Debt· $500M
2023-05-18Post Ipo Debt· $1B
Leadership Team
Chris Colapietro
Vice President, Customer Engagement
Jonathan Morris
VP & GM US Healthcare
Recent News
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