AXS · 1 day ago
Client Services Supervisor - Theaters and Residencies
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$31.25/hr - $31.25/hr
4+ years expAXS connects fans with the artists and teams they love, selling millions of tickets to events each year. The Ticketing/Client Services Supervisor will provide top-notch service and support for clients at box offices nationwide, acting as a relationship manager and tech support for ticketing venue partners.
Media and Entertainment
Responsibilities
Assist with event and promotion configuration for full-service clients
Facilitate the sharing of best practices, offering advice on event and promotion configuration
Work as a partner with Client Services Managers by developing relationships and a deep understanding of each venue and its unique challenges
Act as an expert on all products/services, remaining current with all new releases
Respond to support and services requests from client/venue
Troubleshoot and resolve or escalate technical support issues
Track and report all client interactions to ensure consistent, high-quality service
Assist in monitoring incoming support requests and assign associated tasks to members of the staff, and provide assistance to Junior Client Services staff
Qualification
Required
High School Diploma or its equivalency (BA/BS Degree Preferred)
4- 6 years of experience in live event ticketing and event programming
Problem-solving and decision-making skills in a high-pressure environment
Ability to balance day-to-day and multitask across multiple clients
Committed to collaboration and teamwork
Proficiency with Microsoft Office including Word, Excel, and Outlook
Ability to lead, mentor, and coach a team
Preferred
Experience with Ticket Operations for a venue
Benefits
Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending and health savings account options
Wellness offerings
Company
AXS
AXS is a company whose core values reflect a culture that celebrates individual differences and respect of one another.
201-500 employees
H1B Sponsorship
AXS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (4)
2022 (7)
2021 (7)
2020 (14)
Funding
Current Stage
Growth StageTotal Funding
unknown2019-09-19Acquired
Leadership Team
Bryan Perez
CEO
Alex Hazboun
Chief Technology Officer
Recent News
2026-01-22
Music Business Worldwide
2026-01-22
Company data provided by crunchbase