Yoh, A Day & Zimmermann Company · 14 hours ago
Workday Operations Manager
Boston, MA
Contract
Hybrid
Mid, Senior Level
$104.90/hr - $111.90/hr
3+ years expYoh, A Day & Zimmermann Company is seeking a Workday Operations Manager for a contract opportunity. The role involves leading the Workday Operations Team, overseeing platform operations, incident management, and ensuring compliance with security operations while collaborating with various departments.
Bookkeeping and PayrollConsultingStaffing Agency
No H1B
Hiring Manager
Jaeca Stasiewicz, MBA
Responsibilities
Lead and develop the Workday Operations Team, including prioritization and, ensuring disciplined workload management, structured execution of operational commitments, and alignment with enterprise priorities
Drive team accountability for SLAs, operational quality, and service maturity. Partner closely with HR, Finance, ITS, Security, and the Workday Product Lead to ensure aligned priorities and transparent communication. Own weekly operational huddles, backlog reviews, and readiness process that support the enterprise governance model
Oversee day-to-day production stability, including incident triage, major incident management, root-cause analysis, and prevention strategies. Monitor KPIs, maintain operational runbooks, and ensure timely escalation of systemic risks or capacity constraints through the Product Lead
Lead the Workday support team to successfully deploy Workday’s biannual release cycles, monitor weekly service updates, and internal changes following IT change-control procedures and cross-functional review gates. Manage the support coordination around regression testing, cutover planning, stakeholder communication, and issue resolution, in alignment with the Product Lead’s tenant and roadmap strategy
Manage Workday security operations including role assignments, quarterly access reviews, SoD monitoring, and audit documentation. Coordinate with HR, Finance, Internal Audit, and the Security Lead to ensure compliance and elevate exceptions through the governance process
Collaborate with the Integrations Lead and Workday Architect to support integration stability and environment operations, ensuring timely coordination, adherence to Software Development Lifecycle (SDLC) controls, and alignment with release and environment planning activities
Qualification
Required
Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field required
Minimum of 3–5 years of people management experience leading technical or operational teams in a complex enterprise environment
Demonstrated expertise with Workday HCM, Finance, and Payroll modules
Strong understanding of higher education business processes (academic, HR, finance)
Excellent analytical and problem-solving abilities
Ability to translate business requirements into technical solutions
Strong collaboration skills and ability to work effectively in team environments
Excellent documentation and communication skills
Strong organizational skills with ability to manage multiple priorities
Experience with change management and ITIL processes
Preferred
Background in higher education ERP systems strongly preferred
Experience managing teams supporting SaaS platforms, including oversight of operational processes, ticket management disciplines, and service performance metrics
Workday Certification (HCM, Financials, or Student)
Workday Pro or Partner certification
Additional Workday module certifications (Absence, Benefits, Recruiting, Learning, Compensation)
Experience with Workday Adaptive Planning or PRISM Analytics
Knowledge of Workday Extend platform development
Familiarity with Agile methodologies and iterative development approaches
Experience with other higher education ERPs (Banner, PeopleSoft, Oracle)
Familiarity with data analytics and visualization tools (Tableau, Power BI)
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Company
Yoh, A Day & Zimmermann Company
At Yoh, we focus on helping you precisely navigate and fulfill your talent demands.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Melomo
Vice President, Sales Strategy & Professional Consulting Services
Tom Enright
VP Recruiting - Specialty Practices
Recent News
Philadelphia Business Journal
2025-01-11
Company data provided by crunchbase