Rula · 2 days ago
Salesforce Support Associate
United States
Full-time
Remote
Entry Level
$75K/yr - $84K/yr
1+ years expRula is a remote-first company dedicated to treating mental health with compassion and evidence-based care. They are seeking a Salesforce Support Associate to manage Salesforce issues, assist with user onboarding, and contribute to system stability in a telehealth environment.
Addiction TreatmentHealth CareHome Health CareMental HealthPersonal HealthWellness
Responsibilities
Help triage incoming issues, investigate data or access-related problems, and assist with resolving straightforward fixes while escalating more complex or recurring issues with clear context
Help monitor third-party tools such as Zendesk and identify syncing or performance issues as they arise
Support user onboarding and access management, working closely with IT to help ensure new team members are set up for success
Partner with Project Managers, Salesforce Admins, and Developers to support QA efforts, share observations on recurring issues, and contribute to overall system stability
Qualification
Required
Excellent problem solving skills
Ability to quickly pick up new skills and technologies
Ability to effectively communicate with technical and non-technical users
1+ Years of Salesforce end-user experience
Preferred
Salesforce administrator experience
Experience using a ticketing system like Jira or Zendesk
Salesforce end-user experience strongly preferred
Salesforce Administrator certification
Benefits
100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access: Start saving for your future
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP): Support for your mental and physical health
New hire home office stipend: Set up your workspace for success
Quarterly department stipend: Fund team-building activities or in-person gatherings
Wellness events and lunch & learns: Explore a variety of engaging topics
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Company
Rula
Rula is a leading company in the behavioral healthcare space, with a mission to make mental healthcare work for everyone.
501-1000 employees
H1B Sponsorship
Rula has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$110.85MKey Investors
HedosophiaTribe CapitalWing Venture Capital
2024-07-15Series C
2022-01-28Series B· $88M
2021-04-01Series A· $17.5M
Leadership Team
Joshua Bruno
Co-Founder & CEO
Gabriel Diop
Co-founder
Recent News
2026-01-07
Company data provided by crunchbase