Rausch Companies · 10 hours ago
Customer Service Superintendent
Huntsville, AL
Full-time
Onsite
Entry, Mid Level
2+ years expRausch Companies is seeking a Customer Service Superintendent to manage the field activities of the warranty and repair process for tenants. This role involves coordinating with various teams to ensure timely service delivery and maintaining high standards in property inspections and repairs.
Real Estate
Responsibilities
Works in tandem with the Customer Service Manager in completing Work Orders in the specified timeframes
Works in tandem with the Property Manager in providing service to tenants and assisting in resolving tenant relations
Works in tandem with Division in providing warranty service to tenants and assisting in resolving tenant relations
Review and assess requested repairs for validation
Acts as the coordinator and liaison with vendors in completing repairs
Performs repairs not requiring a professional license
Performs Move In, Move Out and Tenant Turn process
Performs and attends Home Owner Orientations on new acquisitions
Monitors, assists, and makes recommendations to improve repair cycle time, trending repairs, and reducing costs
Performs periodic inspections on occupied properties
Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency and costs
Conducts periodic inspection of vacant units for market-ready condition
Update job and market knowledge on an ongoing basis
Additional duties as required
Qualification
Required
Minimum of 2 years' experience in construction or a related field
Ability to work as part of a team
Ability to lead and coordinate Trade Partners
Competency in MS Office and relevant databases and software
Customer focus and bottom-line orientation
Ability to operate under solid pressure and meet tight deadlines
Benefits
Medical Insurance – PPO and HDHP Options
HSA – with eligible HDHP
Dental and Vision Insurance
401(k) – includes company match of up to 5%
Generous Paid Time Off (PTO)
Paid Maternity and Paternity Leave
Adoption Assistance and Leave
Tuition Assistance
And More!
Company
Rausch Companies
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase