Professional Services Manager jobs in United States
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First Call · 12 hours ago

Professional Services Manager

positionMissoula, MT
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$70K/yr - $80K/yr
date5+ years exp

First Call is seeking a Professional Services Manager to lead the delivery of professional services projects while coaching and developing the team. This role involves hands-on project delivery as well as ensuring operational excellence and client satisfaction.

Cyber SecurityInformation Technology
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Senior Management

Responsibilities

Delivers complex Tier 3 projects with minimal rework and strong client outcomes
Leads by example through hands-on engineering and technical ownership
Builds, coaches, and develops a high-performing Professional Services team
Ensures consistent execution of standards, SOPs, and delivery processes
Balances utilization, margin, quality, and client satisfaction
Creates clarity, accountability, and operational discipline across Professional Services
Owns project intake, scheduling, capacity planning, and utilization for self and team
Manages delivery risks, escalations, and client expectations effectively
Partners cross-functionally to ensure smooth design-to-delivery execution
Maintaining visibility into pipeline, backlog, and future scheduled work

Qualification

Advanced technical deliveryProject deliveryCoachingPeople developmentClient communicationTier 3 implementation expertiseCross-functional collaborationOperational disciplineExpectation managementManaging competing prioritiesHandling escalationsProblem-solving

Required

Bachelor's degree in Information Technology or related field, or equivalent experience
5–10+ years of Professional Services / Engineering experience
Demonstrated Tier 3 implementation expertise
Advanced technical delivery and problem-solving
Coaching, accountability, and people development
Project delivery and operational discipline
Cross-functional collaboration
Clear client communication and expectation management

Preferred

Relevant technical certifications (Microsoft, Cisco, security, cloud, virtualization)
Prior player-coach or leadership experience
MSP experience strongly preferred

Benefits

Target annual incentive of 10–15% of base salary, based on performance

Company

First Call

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First Call is an IT firm offering information technology & cybersecurity solutions.
dateFounded in 1998
location
Missoula, Montana, USA
people-size11-50 employees
web-link
https://firstsolution.com/

Funding

Current Stage
Early Stage

Leadership Team

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Alex Mustard
CFO
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Jack O'Brien
vCIO
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Company data provided by crunchbase