The HealthCare Connection · 10 hours ago
EHR Support Analyst - ON-SITE
Cincinnati, OH
Full-time
Onsite
Entry Level
2+ years expThe HealthCare Connection is Ohio’s first Federally Qualified Health Center, dedicated to providing quality healthcare services. The EHR Support Analyst will develop and deliver training for the Epic Electronic Health Record, maintain educational materials, and provide user support to ensure standardized system use across the organization.
DentalHealth CareMedicalPrimary and Urgent Care
Responsibilities
Develop and maintain role-based Epic training curriculum and materials for clinical and front-office staff
Create and update tip sheets, quick-reference guides, job aids, and workflow documentation
Deliver onboarding and ongoing training for new and existing staff
Provide refresher and optimization training to improve user efficiency and adoption
Provide in-person, real-time support during go-lives, upgrades, and workflow changes
Respond to user questions and troubleshoot basic system and workflow issues; escalate complex issues as appropriate
Translate Epic functionality and workflows into clear, practical guidance for end users
Promote standardized workflows and best practices through training and documentation
Assist with maintenance of approved Smart-Tools and training-related system content in accordance with organizational governance
Assist with routine user access and maintenance tasks for assigned systems
Additional duties as assigned
Qualification
Required
Highschool Diploma or equivalent
Minimum of two years' experience supporting an electronic health record or health information system in a clinical or ambulatory setting, Epic preferred
Preferred
Associate's degree
OCHIN ESA Training certificate or willing to obtain within 6 months of hire
Benefits
Health Insurance and Rewards Program
Dental, and Vision Insurance
Free Life & Short-Term Disability Insurance
403(b) Retirement Plan with employer match
Comprehensive Paid Time Off (PTO)
10 Paid Holidays
Company
The HealthCare Connection
The HealthCare Connection provides obstetrics, gynecology, pediatrics, dental, behavioral health and primary care services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Barbara M. Bailey
Chief Operating Officer
Company data provided by crunchbase