Biltmore · 20 hours ago
Beverage Systems Analyst
Biltmore Estate
Full-time
Onsite
Mid LevelBiltmore is a renowned estate seeking a Beverage Systems Analyst to serve as the primary technology and business liaison for its beverage portfolio. This role focuses on the analysis, configuration, optimization, and support of enterprise systems that enhance beverage production, distribution, and guest engagement while driving operational performance.
HospitalityHotel
Responsibilities
Serve as the primary owner and subject matter expert for beverage-related business applications, including wine production systems, beverage inventory, wine club platforms, retail commerce solutions, and related integrations
Partner with Beverage business leaders to identify opportunities to improve employee workflows, system usability, and operational efficiency through technology enhancements and process optimization
Lead analysis, configuration, and ongoing administration of beverage platforms, including user access, security roles, workflows, master data, and system rules
Drive the replacement and modernization of wine production systems, including expanded functionality for spirits, increasing overall system scope and complexity
Provide administration and configuration support for beverage retail and e-commerce platforms to enable growth in online wine and beverage sales
Translate business requirements into functional specifications and collaborate with internal development, integration, and infrastructure teams to deliver scalable solutions
Analyze data from business systems to develop reports and metrics that inform operational and strategic decision-making
Support wine club operations by enabling systems that improve member engagement, retention, and lifecycle management
Coordinate testing, validation, and deployment of system changes, upgrades, and new functionality to minimize business disruption
Ensure beverage systems comply with regulatory, compliance, and audit requirements related to alcohol production, sales, reporting, and taxation
Develop and maintain system documentation, process flows, and user guidance to support long-term sustainability and knowledge transfer
Collaborate with IT teams to integrate and automate business processes, ensuring reliable data flow and interoperability between systems
Serve as a trusted advisor to business stakeholders, balancing immediate operational needs with long-term platform strategy
Build relationships with application software vendors and provide feedback to support functional improvements
Participate in strategic planning and roadmap discussions related to beverage technology investments
Lead cross-functional initiatives that intersect beverage operations, guest experience, and enterprise data platforms
Work with other Business Analysts, the Applications Database Administrator, and Enterprise Data Architect to continuously improve data access and governance in support of organizational goals
Facilitate change management processes to ensure smooth transitions during system implementations, upgrades, and enhancements. Communicate changes effectively to stakeholders and end-users to minimize disruption to business operations
Support Business Development for stakeholders to articulate the value proposition of our product offering and help solution design during RFP's, RFI's and other client visioning sessions
Triage support calls and assign additional support resources as needed
After hours support will be required for assigned systems and within a rotational on-call schedule
Perform other job-related duties as assigned by leadership for support of the department, and company as needed
Qualification
Required
Bachelor's degree in Information Systems, Business, or a related field, or equivalent combination of education and experience
Demonstrated experience as a Business Systems Analyst supporting complex, transaction-driven enterprise systems
Ability to analyze complex business processes and translate them into effective system solutions
Strong communication skills with the ability to work effectively with both technical teams and business stakeholders
Proven ability to manage multiple priorities in a fast-paced, operationally critical environment
Experience supporting systems with high availability, revenue impact, and operational risk
Preferred
Experience with POS, retail, inventory, production, or supply chain systems strongly preferred
Knowledge of beverage, hospitality, retail, or regulated industries is a strong plus
Company
Biltmore
Biltmore provides hospitality services.
Founded in 1895
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dr. Mark L. Pickel, CTP
Chief Financial Officer
Chris Maslin
Founder and Director of the Biltmore Center for Professional Development
Recent News
Sports Business Journal
2025-11-10
2025-10-31
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2025-09-17
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