Barry Callebaut Group · 12 hours ago
Sales Operations Manager
Chicago, US, 60654
Full-time
Hybrid
Mid Level
$65K/yr - $78K/yr
3+ years expBarry Callebaut Group is a leading company in the cocoa industry, and they are seeking a Sales Operations Manager to enable commercial success through operational excellence and process optimization. This role involves acting as a liaison between Sales, Customer Service, and external customers, ensuring effective order management and supporting the overall cocoa commercial strategy.
Food and BeverageFood ProcessingManufacturingRetail
Responsibilities
Lead resolution of escalated customer service issues related to orders, samples, pricing, documentation, and complaints
Act as the primary liaison between Sales and Customer Service to ensure timely and accurate support for customer needs
Support customer service reps with resolving price discrepancies, product replacements, and related issues
Manage the full pricing process: request and coordinate quotes, facilitate internal approvals, and ensure accurate booking in systems
Oversee the periodic pricing and contract booking cycle, ensuring contract integrity and timely updates
Maintain and update the customer contract portfolio including new item additions, volume transfers, extensions, and closures
Manage small accounts and provide interim coverage for accounts when Sales Representatives are unavailable (e.g., during conferences or leave)
Submit and track sample requests for customer projects or lab work via Salesforce
Request and follow up on technical and regulatory documentation packets specific to customers or items
Submit requests to GBS partners (e.g., documentation, samples, master data) and ensure timely completion and accuracy
Serve as the Salesforce champion for the cocoa sales team by promoting best practices, maintaining data hygiene, and monitoring pipeline stage accuracy
Prepare, update, and analyze customer-specific reports (e.g., contract balances, order history, volume trends)
Provide actionable insights and support Sales Managers with data-driven decision-making
Deliver timely product information, complete required customer documentation, and handle technical or QA-related inquiries
Qualification
Required
3 to 5+ years of experience in sales operations, commercial support, or customer service within B2B environments
Customer-Focused: Proactive problem-solver who understands customer expectations and strives to exceed them
Strong Communicator: Able to coordinate effectively across functions, regions, and seniority levels
Detail-Oriented: Precision in managing pricing, contracts, and customer documentation
Analytical: Comfortable with interpreting and presenting sales data to support strategic decisions
Tech-Savvy: Proficient in Salesforce, Excel, and ERP systems (e.g., SAP); strong data entry and reporting skills, power queries and simple programming
Process-Driven: Organized, methodical, and capable of improving workflows and removing inefficiencies
Team Player: Works collaboratively with Sales, Customer Service, and Business Support teams
Preferred
Experience in cocoa, food ingredients, or agricultural commodities preferred
Benefits
PTO, Paid Holidays, Flex Days
Environment that welcomes workplace flexibility and hybrid environment
An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
Ability to grow personally and professionally within an organization that values development and internal career growth
Company
Barry Callebaut Group
With annual sales of about CHF 14.8 billion in fiscal year 2024/25, the Zurich-based Barry Callebaut Group is the world’s leading solutions provider of high-quality chocolate experiences across the full spectrum of chocolate, cocoa, cacao coatings and non-cocoa alternatives – from sourcing and processing cocoa beans to crafting premium chocolates, fillings and decorations.
10001+ employees
H1B Sponsorship
Barry Callebaut Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (3)
2022 (3)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$2.91B2025-02-13Post Ipo Debt· $1.83B
2025-01-14Post Ipo Debt· $328.76M
2024-06-10Post Ipo Debt· $753.44M
Leadership Team
Peter Vanneste
Group CFO
C
Ciptadi Sukono
Managing Director for Indonesia
Recent News
Food Business News
2026-01-23
Investing.com
2026-01-22
2026-01-22
Company data provided by crunchbase