Texas Juvenile Justice Department · 9 hours ago
TJJD - IT Support Specialist I - IT Customer Support I - (MCL) - 55850
Texas-MartWork Locations
Full-time
Onsite
Entry Level
2+ years expThe Texas Juvenile Justice Department is seeking an IT Support Specialist I to provide first-line assistance for operational problems related to agency information technology systems at a high security correctional facility for juveniles. The role involves troubleshooting software and hardware issues, maintaining IT assets, and assisting employees with technical support.
GovernmentHealth DiagnosticsPublic SafetyPublishing
No H1B
Responsibilities
Assist with prioritizing incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem or request; and monitors the status to ensure a timely resolution. (40%)
Provides routine technical assistance troubleshooting software and hardware problems, as well as office equipment such as phones, DVR, printers, and fax machines; and recognizes and escalates difficult problems to a higher level of support. (10%)
Provides guidance to employees on installation standards, operating standards, new procedures, and peripheral equipment functions. Installs, maintains, and performs minor repairs to hardware, software, or office equipment. (10%)
Assists in maintaining records of daily data communication transactions, problems, remedial actions taken, and installation activities. Assists with equipment set up for employee use, including the installation of cables, operating systems, or appropriate software. Assists in the update of computers and software. Assists in maintaining inventory of information technology assets. (30%)
May check out and check in computer and other office equipment; and run security software. (5%)
Reports any presence or perception of racial, ethnic, and/or gender disparities
Performs a variety of related duties not listed, to be determined and assigned as needed
Performs all duties in compliance with agency safety policies and procedures:
Reports safety hazards and corrects hazards when possible
Completes required documentation in the event of an accident/injury within requested time frames
Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies
Qualification
Required
High School diploma or equivalent
Two (2) years of full-time wage-earning experience and one of those years must be any combination of the following: network or computer support; IT Help Desk; supporting a LAN or WAN, and IP communication environment; troubleshooting technical problems; or installing and maintaining PC software applications or related tasks
Ability to communicate effectively, orally and in writing
Ability to see
Ability to hear (with or without aid)
Ability to perform tactile discernment
Identify colors
Depth perception
Operate motor equipment
Lifting up to 40 lbs
Carrying up to 40 lbs
Pulling
Pushing
Prolonged standing and walking
Prolonged sitting
Repeated bending
Reaching above shoulder
Manual/finger dexterity
Dual simultaneous grasping
Crawling
Twisting
Kneeling
Stooping
Climbing stairs
Climbing ladders
Knowledge of practices, principles, and techniques of computer operations
Knowledge of information systems
Knowledge of computer software and hardware
Knowledge of information security policies and procedures
Skill in Microsoft Office including: Word, Excel, PowerPoint, Outlook and Teams
Skill in support of computers
Skill in use of applicable programs and systems
Skill in troubleshooting information systems
Ability to operate information technology systems
Ability to adhere to standards, policies and procedures to maintain the security and integrity of agency information technology systems
Ability to work independently and collaboratively with all stakeholders and maintain a professional, courteous demeanor
Ability to coordinate and work in a team environment
Ability to process information logically, make decisions, and demonstrate the soundness of those decisions
Ability to follow ethical standards and enforce agency policies
Ability to establish and maintain effective working relationships with others
Ability to work in excess of 40 hours per workweek, be on-call 24/7, and travel occasionally
Preferred
Associates degree with major course work in Information Technology or related field
Experience providing IT support in government or correctional environments
Two years of customer service experience in an IT environment
Benefits
Retirement plan
Paid group health & life insurance for employee
Paid holidays
Paid vacation leave
Paid sick leave
Longevity pay
Educational assistance program
Employee assistance program
Dental
Vision
Optional Life Insurance
Voluntary AD&D Insurance
Dependent Health & Life insurance
Health & Dependent care flexible spending accounts
Hazardous duty pay
Career ladder advancements
Free meals while on duty
Company
Texas Juvenile Justice Department
Texas Juvenile Justice Department manages programs for youth who are involved in the justice system.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nathan Jackson Jr, MPA, PMP
Chief Information Officer
Recent News
Texas Juvenile Justice Department
2025-04-18
2025-04-15
Company data provided by crunchbase