ConvenientMD · 16 hours ago
Patient Service Educator - Massachusetts
Worcester, Massachusetts, United States
Full-time
Onsite
Mid LevelConvenientMD is on a mission to enhance healthcare experiences in New England, and they are seeking a Patient Service Educator to develop and deliver training programs for front desk teams. This role involves curriculum development, performance management, and collaboration with management to ensure staff competency and regulatory compliance.
Health CareHospitalMedical
Responsibilities
Determine the training needs of the front desk team through collaboration with Patient Service Supervisors, needs assessments, observations, and direct working knowledge
Design and develop engaging and effective training materials (e.g., manuals, presentations, online modules, videos) for various learning styles and modalities
Deliver training programs using a variety of methods, including instructor-led training, online learning, and on-the-job training
Maintain updated and accurate training materials, ensuring alignment with company policies, procedures, and regulatory requirements (e.g., HIPAA)
Regularly review and update training content based on feedback, performance data, and changes in regulations or company practices
Monitor the progress of trainees, providing feedback, coaching, and support throughout their learning journey
Evaluate trainee performance through observation, testing, and performance reviews
In collaboration with Patient Service Supervisors, identify areas for improvement and develop individualized learning plans to address specific needs
Serve as a mentor and resource for patient service staff, promoting professional growth and skill development
Contribute to performance management processes by providing feedback and insights on employee performance
Collaborate with management and other departments to develop and implement training programs aligned with organizational goals and priorities
Facilitate the integration of new hires into the front desk team, conducting orientation and complete onboarding education, and socialization
Assist with special projects and conduct workshops as needed
Communicate effectively with various stakeholders (management, supervisors, trainees)
Maintain strict confidentiality of sensitive information
Regularly communicate with regional leadership regarding training progress and needs
Conduct assessments and maintain complete training documentation for new hires
Make recommendations on educational needs for new hires
Qualification
Required
High school diploma or equivalent
Experience in a healthcare setting
Medical reception or similar customer service experience
Proven experience in curriculum development, training delivery, and performance evaluation
Strong understanding of adult learning principles and best practices
Experience working with Learning Management Systems (LMS) and other educational technologies
Experience with electronic health records (EHRs) and related software systems
Proficient in Microsoft Office Suite or related software
Compassionate, authentic, and patient focused
Effective communicator and cross collaborator
Detail-oriented with excellent organizational skills
Strong analytical and problem-solving skills
Trustworthy with the ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations
Availability to travel to multiple locations as needed
Ability to host/conduct orientation for new team members
Conduct continuing and/or remedial education for front desk team members and Practice Managers
Primary hours will be Monday-Friday between 8am and 5pm, with night and weekend work as required
Monthly front desk shift work
Preferred
Associate degree
Bachelor's degree
Medical receptionist certification
Experience owning or supporting: Training and development
Performance management
Quality assurance and improvement methodologies
Benefits
Urgent care services at no cost to our team members and their families
Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
401k match after one year of service
Access to our primary care (depending on location)
Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more
Company
ConvenientMD
ConvenientMD offers convenient access to high-quality medical care, at the most affordable rates around.
Founded in 2012
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$6.83MKey Investors
Bain Capital Double Impact Fund
2021-05-12Private Equity
2018-11-01Acquired
2015-04-27Series Unknown· $4.17M
Leadership Team
Gareth Dickens
Executive Chairman
Recent News
NH Business Review
2026-01-17
2024-10-25
Framingham Source
2024-01-30
Company data provided by crunchbase