First Citizens Bank · 1 day ago
Manager-IT Application Support
Raleigh, NC
Full-time
Hybrid
Senior Level
6+ years expFirst Citizens Bank is responsible for ensuring business continuity by providing quality support of critical applications. As Sr. Manager, you will be managing a team to improve client & user experience, collaborate with product & engineering, and drive operational excellence.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Partners with senior management to develop and implement IT strategies aligned with the company's business goal's and objectives. Establishes and monitors expectations to achieve company and department goals
Manages the performance, training, and evaluation of assigned associate. Implements & Enforce policies, procedure, guidelines and defines benefits realization approach to meet expected achievement for specified area of responsibility. Ability to identify opportunities for process optimization and efficiency gains
Enhance performance, reliability, availability and observability of the various digital banking platform and improve End-User experience. Applies broad knowledge of process/service capabilities to identify new risk areas, new process updates to evaluate & improve the efficiency of business processes with User/Client & transaction journey to maximize speed and quality
Responsible for supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to end users in the organization. Proficiency in troubleshooting and resolving complex technical issues. Experience in managing Major Incidents impacting the mission critical applications. Good understanding on ITSM Process, APM Tools like Dynatrace and building observability
Owns performance SLAs, contract negotiations, renewals, and vendor risk management — ensuring vendors meet availability, stability, and recovery expectations
Qualification
Required
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
Preferred
Financial Services/Banking experience, Large Financial Institution (LFI) (or similarly complex environment) preferred
Previous experience supporting an digital online banking & payment platform and involve in optimizing observability solutions and practices
Building, managing, and mentoring a team of production support specialists across different time zones, fostering a collaborative and high-performance culture
Ability to create meaningful metrics for function and measuring success
Demonstrate success in vendor partner and third-party management
Exceptional leadership, communication, and stakeholder management skills
6+ Years experience in managing team of L1/L2 product and platform support
3+ Years experience leading and managing a team of observability operations engineers
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-23
Talk Business & Politics
2026-01-16
Company data provided by crunchbase