GHP Management · 2 days ago
Operations Manager - DTLA
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$78K/yr - $80K/yr
1+ years expGHP Management Corporation is seeking an Operations Manager to lead and mentor a team in a community setting. The role focuses on achieving revenue growth, occupancy, and enhancing resident engagement while upholding company values and standards.
Property DevelopmentProperty ManagementReal Estate
No H1B
Responsibilities
Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it
Oversees the day-to-day financial, sales, marketing, maintenance and operations of the Community
Promotes regular communication and transparency within the Community through daily huddles, regular team and one-on-one meetings
Manages Move-In and Move-Out experience provided by the Community and the overall resident engagement
Promotes and upholds company values, employee promise, policies, and initiatives
Efficiently handles resident requests and concerns
Focuses on identifying the challenges early and use it as an opportunity to develop the team and take corrective measures as necessary
Empowers employees to solve problems and achieve goals through immediate resolution by training the team on how to prevent the challenges in the future
Selects, hires, trains, coaches and provides feedback to the team to deliver Service Excellence
Owns the employee experience, drives employee satisfaction and elevates team behaviors
Establishes a learning culture and maintains a strong connection of the community team to GHP
Provides reinforcing and developmental feedback to direct reports on a regular and timely manner
Performs comprehensive annual reviews of all direct reports, and ensures all staff reporting into your region are receiving adequate reviews. Creates personal goals for individuals
Maintains fiscal oversight and is responsible for YOY revenue growth, income maximization and expense control for the Community
Manages rent collection, through delinquency management and taking preventative steps to reduce evictions and write-offs
Ensures that resident notices are delivered within established guidelines and are in compliance with related Fair Housing law
Proactively monitors Community performance and creates action plans to address opportunities and demonstrate positive trend
Participates in the development of budget reporting and projected annual variances from budget
Participates in the preparation of annual operating and capital expense budgets for approval
Assists with payables/receivables and other accounting activities, including accounting month-end
Collaborates with Corporate Collections team on collection efforts
Reviews and approves vendor invoices ensuring these are inspected for vendor delivered services, confirmation of negotiated price and budget compliance
Works closely with the Accounting team on month-end activities to ensure financials are accurate and accounting activities have been completed by the Community
Conducts daily walks to ensure compliance in all facets of the Community performance to ensure that the property consistently meets GHP standards, including curb appeal, cleanliness, asset preservation, state of repair, safety and security standards
Conducts weekly/monthly property walks with Regional Managers and Regional Maintenance Managers to ensure Community compliance with the GHP standards
Manages compliance with Fair Housing laws and regulations through regular team communication and training
Manages compliance with OSHA standards on a daily basis
Qualification
Required
1-3 years managing a resident apartment community of 200+ units experience as a Community Manager and/or Property Manager within a 150-200+ unit community with 1-year experience as Leasing Manager or similar sales and marketing role within Property Management
1-year experience with financial budget development for the community
1-3 years' experience using industry software such as Pop Card, Yardi or equivalent Property Management software, Resident Screening Software and intermediate level user of business applications such as MS Office (Word, Excel, Powerpoint)
Associates Degree in Business Administration and/or ARM or CPM certification required
2-3 years experience managing a team of 6 or more team members
Strong working knowledge Fair Housing requirements
Must have unrestricted work authorization to work in the United States
Must be willing to submit to a background investigation
Preferred
Bachelors' Degree or higher preferred
Benefits
100% Employee coverage options for Medical, Dental, Vision.
401(k) plan with employer match
Robust Paid Time off benefits: Vacation, Sick Days, Holidays and Personal Days.
Employee Assistance program
Tuition Assistance
Dependent Care and Medical Flexible Spending Accounts
Life & AD&D Insurance
Pet Insurance
Employee Exclusive Discounts
Lucrative referral bonus program
Company
GHP Management
GHP Management provides property management and real estate management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Janelle Braverman
Talent Engagement Partner
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