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Range · 23 hours ago

Support Analyst

McLean, VA

Full-time

Onsite

Mid Level

3+ years exp

Range is creating AI-powered solutions to eliminate financial complexity for its members, transforming wealth management through technology and human expertise. They are seeking a skilled Support Analyst to provide exceptional support, troubleshoot technical issues, and enhance member satisfaction in a fast-paced startup environment.

AdviceArtificial Intelligence (AI)Financial ServicesFinTechWealth Management

H1B Sponsor Likely

Responsibilities

Assist our members with questions on how to use the Range platform

First line of defense on technical issues they are experiencing

Figure out the member's problem quickly and effectively offer the right solution

Create and maintain a knowledge library of how Range works

Maintain success metrics and data as directed

Be an active part of a collaborative team and share best practices

Refine our customer-facing AI agent to scale support

Leverage AI tools to uplevel your daily output

Qualification

Technical supportFinancial services technologySaaS experienceProblem-solvingAI toolsWritten communication

Required

3-5 years of experience in a support or technical role

Strong problem-solving and written communication skills

Willingness to relocate to Mclean, VA

Ability to troubleshoot technical issues

Experience collaborating with cross-functional teams

Ability to deliver member satisfaction in a fast-paced startup environment

Preferred

SaaS startup or FinTech experience

BS or BA

Experience using financial services technology

An interest in the tech industry and/or consumer fintech experience

Benefits

Comprehensive health coverage: Medical, dental, and vision

401k plan

Technology allowance

PTO

Top of Market Pay

Paid parental leave

Company

Range

Range is an AI wealthtech platform that provides wealth management and financial advisory services.

Founded in 2020

Mclean, Virginia, USA

51-200 employees

http://www.range.com

H1B Sponsorship

Range has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

Funding

Current Stage

Growth Stage

Total Funding

$100M

Key Investors

Scale Venture PartnersCathay InnovationGradient

2025-11-25Series C· $60M

2024-11-26Series B· $28M

2023-05-03Series A· $12M

Leadership Team

David Cusatis

Co-founder & Chief AI Architect

Recent News

Sourcery

Michael Dell's $6.25B Gift to American Children

2025-12-03

thesaasnews.com

Range Raises $60 Million in Series C

2025-12-01

Techmeme

Range, which uses AI to offer flat-fee financial planning services to mass affluent households, raised a $60M Series C led by Scale Venture Partners (Ryan Lawler/Axios)

2025-11-29

Company data provided by crunchbase