INSBANK · 13 hours ago
Senior Loan Administrator
Nashville Metro
Full-time
Onsite
Mid, Senior Level
3+ years expINSBANK is a financial institution seeking a Senior Loan Administrator to support its lending operations. This role involves overseeing the Loan Administration team, ensuring efficient processes, and maintaining high service quality for loan clients.
BankingFinancial ServicesInsurance
Hiring Manager
Kristin Murguia
Responsibilities
Responsible for providing hands‑on leadership in overseeing the daily responsibilities of the operations side of Loan Administration
Guide, train, and support team members while maintaining deep involvement in all operational workflows, ensuring processes are executed accurately and efficiently
Oversee task execution and participate directly in critical functions, strengthen team capability, and drive continuous improvement across the loan administration lifecycle
Responsible for delivering high‑quality service to existing loan clients by addressing inquiries, resolving issues, and ensuring all servicing needs are met promptly and accurately
Provide support with project management efforts and assist in the development of processes and procedures to enhance operational efficiency
Proficient with the functionality of the bank’s core processor and expected to develop strong proficiency across all necessary bank systems in order to effectively mentor, support, and provide training to other team members
Work closely with supervisor to ensure that all daily tasks are covered, projects are up to date, and daily processes are completed within required timelines (i.e. GL reconciliations, daily checkback, loan boarding/maintenance, participation servicing etc.)
Acts as a primary escalation point for complex or time‑sensitive client concerns, coordinating with internal departments, lenders, and management to identify solutions, maintain client satisfaction, and uphold the bank’s service standards
Work with the supervisor to gather, prepare, and deliver required documentation for audits and support ongoing audit readiness by helping to strengthen documentation practices
Work with the supervisor to plan, coordinate, and implement updates to the bank’s core system, ensuring changes are properly tested, documented, and communicated to the Loan Admin team
Serve as a resource to lenders by providing guidance on process and procedural requirements, identifying opportunities to streamline workflows and reinforce practices that enhance efficiency, accuracy, and client experience throughout the loan lifecycle
Work with participation loans to ensure they remain in balance, verify all transactions align with participation agreements, and coordinate timely and accurate payment distribution to participating institutions
Monitor nCino workflows related to post‑closing items, ensuring tasks move efficiently through the process and supporting loan admin team as issues arise
Oversee all aspects of the post-closing process of the loans including but not limited to the following: booking process, post-closing review, exception tracking, participation processing, appraisal orders, flood insurance tracking, daily maintenance of the loan records as needed, paid out loan processing and any other process that a loan may need post-closing
Oversee, providing training for, and assist with the following job duties within the loan administration team: Setup and processing of escrow disbursements and analyses, ensuring accuracy and timely completion
Recording of online documents, including Deeds of Trust and UCC filings
Tasks related to paid‑out loan processing, ensuring all documentation, maintenance, and system updates are handled accurately
Timely imaging of loan documents
Daily monitoring of the Loan Admin and Tickler inbox to ensure timely response, delegation, and resolution of incoming requests
Post‑closing file audits to ensure files meet internal and regulatory standards
Verify CRA data, ensuring accuracy and adherence to reporting requirements
Update loan interest rates as needed, ensuring adherence to rate schedules and proper system maintenance
Update insurance for loans in flood zones, ensuring documentation is accurate and compliant
Daily review of exception reports, ensuring timely identification and resolution of outstanding items
Communicate effectively with Management, Auditors, Vendors, and other bank personnel
Adhere to all bank and department personnel policies and procedures
Perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required
Qualification
Required
Minimum of 3 years working in a Loan Administration environment
Ability to build rapport with peers and foster interdepartmental relationships
Ability to apply critical thinking skills and maintain a solution-driven approach
Excellent verbal and written communication skills
Possess excellent analytical skills
Research and development skills
Initiative, dependability, and ability to work with minimum supervision
Ability to make efficient, quality decisions as needed within stated limits
High level of accuracy, attention to detail and the ability to manage and prioritize tasks with timely follow-up
Ability to maintain the strictest level of confidentiality
Regular reliable attendance and punctuality are essential functions to this position
Preferred
Experience with CSI preferred but not required
Company
INSBANK
INSBANK is owned by InsCorp, Inc., a Tennessee bank holding company, traded on the OTCQX under symbol IBTN.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$10M2021-10-29Post Ipo Debt· $10M
2016-09-21IPO
Leadership Team
P
Peyton Green
Executive Vice President and Chief Financial Officer
Billie Parker
Chief Banking & Development Officer
Recent News
2025-12-12
MarketScreener
2025-11-01
2025-07-29
Company data provided by crunchbase