Blue Cross and Blue Shield of Minnesota · 8 hours ago
Senior Client Advisor
Eagan, MN
Full-time
Hybrid
Senior Level
$91K/yr - $150K/yr
5+ years expBlue Cross and Blue Shield of Minnesota is dedicated to transforming healthcare and is seeking a Senior Client Advisor to enhance client relationships and ensure operational effectiveness. The role involves managing major accounts, implementing new clients, and driving financial success through collaboration and effective communication.
Insurance
Responsibilities
Develop strong, trusting relationships with the client to ensure loyalty and retention
Achieve financial success of account performance by tracking margin reports, billing statement, and enrollment. Help identify areas of opportunity, and work collaboratively with BCBS departments to ensure operations and underwriting effective financial reporting
Help operational success by identifying areas of concern and managing cross-functional recovery and prevention initiatives in areas such as claims performance, IT implementations, care management, and customer service. They are then expected to leverage those successes across the market segment with their colleagues
Implement new clients as assigned; new products as sold; new member populations as acquired; and legislative requirements as delivered
Oversee coordination with membership, benefit set-up, contracts, service, claims, auditing, health management, provider management, Select Account, pharmacy manager, IT, outside vendors, etc
Manage specific projects on behalf of customers including researching, developing and negotiating solutions. Influence client to drive efficiency and profitability. Ensure accuracy of legal documents such as Summary Plan Description, benefit design agreement and exhibits
Primary accountability for client administrative and operational reporting. Interface with account reporting and principal account manager to analyze spending trends and draw action-oriented conclusions
Drive effective member communication strategy and delivery, including client collateral mailings, welcome packets, resource guides, specific member mailings, open enrollment meetings, health fairs, etc. Co-manage and drive for growth opportunities including coordination and completion of RFPs, completion of geo access, and disruption analysis. Communicate network changes and provide analysis of alternative network providers
Represent major and national accounts in internal work groups. Drive for resolution and advance progress for key operational performance
Represent the voice of the customer in communicating client expectations to internal work groups. Makes on-site presentations to existing clients to educate and inform
Mentor new or lower-level Client Advisors
Qualification
Required
5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered
3 years of health plan work experience in account management/account services/sales, or other areas requiring significant customer interaction and ability to effectively problem-solving issues to resolution
Possess and maintain a valid MN Resident Producer License in the lines of Life & Health/ Accident in good standing within 60 days of employment
Strong analytical, problem identification and resolution skills as these pertain to benefit plans
Demonstrated success in negotiations and ability to influence internal/external constituencies
Strong written and verbal communication skills as well as the ability to pay close attention to detail
Ability to understand customer expectations and 'sense of urgency' resulting in the ability to influence the organization to meet and exceed customer expectations
Strong written, oral and presentation skills. Ability to communicate with external clients
Ability to establish matrix partnerships and follow through on expectations
Proven success in influencing internal and external stakeholders to achieve desired outcomes
Preferred
Bachelor's degree
Knowledge of Blue Cross and affiliates products
Ability to train and mentor team members
Overnight travel as required
High School diploma (or equivalency) and legal authorization to work in the U.S
Benefits
Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more
Company
Blue Cross and Blue Shield of Minnesota
About Blue Cross Blue Cross and Blue Shield of Minnesota is a taxable, nonprofit organization with a mission to make a healthy difference in people’s lives.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carrie S. Lawrence
Executive Administrator to the President & CEO and Chief of Staff
Patsy Riley
Chief Goverment Officer and Senior Vice President and CEO, ClearStone Solutions
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