InfiCare Staffing · 16 hours ago
EUC Program Manager
Phoenix, AZ
Contract
Onsite
Senior LevelInfiCare Staffing is seeking an experienced EUC Program Manager to help evolve their End User Computing servicing model into a predictive and proactive operating model. The role will focus on automation, colleague experience optimization, and compliance improvement across a large enterprise environment.
Staffing & Recruiting
Responsibilities
Assess the current EUC proactive servicing model, tools, workflows, and outcomes
Assist in designing a future-state predictive, proactive, and preventative servicing operating model
Define how proactive servicing integrates across remote, localized, and onsite support teams
Analyze live servicing channels (e.g., walk-up, chat, phone) to identify avoidable demand
Design proactive and automated interventions to reduce live channel ticket volumes
Embed automation and self-healing to prevent issues from reaching live support
Define metrics to measure ticket deflection, demand reduction, and colleague impact
Map the end-to-end colleague EUC journey, identifying friction, degradation, and recurring pain points
Identify issues colleagues experience but do not report through traditional support channels
Combine colleague insights with device health, compliance, and servicing data to surface hidden demand
Ensure colleague experience informs prioritization of proactive servicing and automation use cases
Operationalize proactive remediation using Nexthink FLOW and Remote Actions
Consult on design automation use cases that address both experience degradation and compliance-related issues
Embed proactive remediation to resolve compliance gaps before they require manual intervention
Provide guidance on ServiceNow operational deployment, including:
Measuring adherence, compliance, and operational effectiveness
Articulating and tracking value creation from reduced tickets and improved compliance
Ensure ServiceNow supports proactive servicing and compliance behaviors
Qualification
Required
Proven experience implementing EUC or Digital Workplace proactive servicing models
Demonstrated success reducing live servicing channel demand through automation and proactive remediation
Strong hands-on experience with Nexthink, specifically FLOW and Remote Actions
Operational experience deploying and driving adoption of ServiceNow
Experience improving compliance outcomes through proactive and automated servicing
Experience delivering transformational change in large, complex organizations
Preferred
Consulting background with both strategic and hands-on delivery experience
Experience with Digital Employee Experience (DEX) platforms and endpoint analytics
Strong ability to translate technical and compliance outcomes into measurable business value
Company
InfiCare Staffing
Staffing solutions since 2001 to our clients across all 50 states.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sumer Mathur
CEO
Company data provided by crunchbase