Kentik · 7 hours ago
Strategic Customer Success Manager
United States
Full-time
Remote
Senior Level
$164K/yr - $180K/yr
7+ years expKentik is the network intelligence platform for modern infrastructure teams, seeking a Strategic Customer Success Manager to build lasting partnerships with critical accounts. The role involves driving customer adoption, maximizing value realization, and ensuring predictable renewal and growth by aligning customer goals with Kentik's product capabilities.
Cloud Data ServicesInformation TechnologyNetwork SecuritySoftware
Responsibilities
Establish and nurture relationships with key customer stakeholders, including C-level executives and senior leadership, to align on strategic objectives and ensure Kentik is delivering quantifiable business value
Take ownership of a portfolio of our most strategic customers, defining and executing a proactive success plan that maps Kentik's solutions to their long-term business goals and desired outcomes
Systematically track and report on product adoption, health scores, and key performance indicators (KPIs) to proactively identify risks and opportunities for expansion, leveraging these insights to ensure customer ROI
Act as the internal champion for your customers, collaborating with and leading cross-functional teams (Account Executives, Sales Engineers, Product, and Engineering) to resolve complex challenges and drive the strategic direction of their account
Develop and own the renewal strategy for your book of business. Identify and cultivate upsell and expansion opportunities, working closely with the sales organization to grow the account footprint
Serve as the voice of the customer within Kentik, translating critical feedback and market trends into actionable insights for our product and leadership teams to influence the product roadmap
Qualification
Required
A minimum of 7-10 years of experience in a senior-level Customer Success, Strategic Account Management, or similar client-facing role within the SaaS industry
Proven track record of managing a portfolio of large enterprise or strategic accounts, consistently meeting or exceeding renewal and expansion targets
Demonstrated ability to engage and build trust with C-level executives and senior business leaders
Deep understanding of SaaS business models, value drivers, and the customer lifecycle
Expertise in leveraging data and analytics to drive customer success and identify key business insights
Exceptional communication and presentation skills, with the ability to articulate complex technical and business concepts to diverse audiences
Ability to travel up to 25% to build in-person relationships and support strategic initiatives
Preferred
Experience with revenue recognition in a SaaS framework is highly desired
Experience with networking or related technology is a strong plus
Benefits
100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
An annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
Paid family & medical leave
Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
401(k) retirement account
Home office reimbursement
Stock options
Company
Kentik
Kentik is the network intelligence platform for modern infrastructure teams
201-500 employees
H1B Sponsorship
Kentik has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$101.7MKey Investors
Third Point VenturesVistara GrowthAugust Capital
2021-10-07Series C· $40M
2020-05-27Series Unknown· $23.5M
2016-08-04Series B· $23M
Leadership Team
Avi Freedman
Co-Founder and CEO
I
Ian Pye
Co-Founder
Recent News
Help Net Security
2025-11-28
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Company data provided by crunchbase