Conductor · 10 hours ago
Sr. Customer Success Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$80K/yr - $108K/yr
5+ years expConductor is the leading enterprise AEO platform, committed to innovation and customer success. The Sr. Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty, while ensuring customers achieve their key business outcomes related to organic marketing.
AdvertisingContent MarketingDigital MediaSaaSSEO
Responsibilities
Orchestrate the overall relationship with assigned customers, which will include: helping customers achieve their organic marketing objectives, growing adoption and ensuring retention
Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards, and program status
Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services
Advocate customer needs/issues cross-departmentally and program-manage customer concerns through a well-defined remediation process through early identification of risks to achieving customers strategic objectives
Work with customers to build Customer Success Strategy Plans, establishing critical goals, to aid the customer in achieving their objectives
Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally to Conductor’s account team and externally to Customer Sponsors and Executives
Maintaining current functional and technical knowledge of the Conductor platform
Acting as the Conductor liaison for technical inquiries, issues or escalations and answering product questions to increase adoption of the platform
Assist and provide expert deployment, operational standard methodologies to train and enable users in the product to support growth in user base and in customer campaigns
Provide insight with respect to the availability and applicability of new products and features
Helping customers create and setup reporting dashboards to help drive growth and value for Conductor customers
Serve as the escalation point for issues relating to client satisfaction & platform engagement
Work collaboratively with internal teams in Sales, Marketing, and Research & Development to ensure the best possible experience for our customers
Create compelling reports and find the “story” in the data to tie SEO impact to business impact
Drive engagement with executive sponsors to facilitate enablement and adoption across organizations
Maintain strong documentation within the Gainsight system related to customer issues, proactive tasks and general account information
Consistently ensures that business is conducted with integrity at all times and that behavior aligns with Conductor policies, procedures, and core competencies
Qualification
Required
Minimum of 5 years of relevant experience working in Customer Success at a B2B SaaS company
At least two years of prior experience managing a book of business and driving success with your clients
Prior experience partnering with customers on how to use technology/software
Knowledge of organic search and how SEO activities influence search engine ranking algorithms
Strong analytical and problem-solving skills
Strong customer service skills with proven ability to build and maintain relationships via zoom, telephone and email
Have an ear for discovery and a deep desire to understand the customer's needs and business
Thrive in high-speed environments and see challenges as opportunities for our customers
Be comfortable being responsible for the orchestration of a portfolio of enterprise customers with the goal of driving renewals to successful completion and identifying expansion opportunities
Have the proven ability to manage projects to successful completion, multi-task, and work within tight deadlines
Possesses the ability to manage tough conversations in a professional and solution-oriented manner
Ability to travel by plane, train, car to customers
Preferred
Experience working with digital or organic marketing teams including SEO, content, web/IT, etc. highly preferred
4-year College degree preferred or equivalent work experience
Benefits
In addition to the base salary, this role is also eligible for a variable bonus.
Company
Conductor
Conductor is a content intelligence platform that enables marketers to create great content, drive qualified traffic, and increase ROI.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$210.65MKey Investors
Bregal SagemountCatalyst InvestorsInvestor Growth Capital Limited
2021-11-16Series A· $150M
2018-03-06Acquired
2015-02-12Series D· $27M
Leadership Team
Seth Besmertnik
Founder & CEO
Ronald Kasner
Vice Chairman
Recent News
2025-12-16
Search Engine Journal
2025-07-22
Company data provided by crunchbase