Help Desk Technician jobs in United States
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Lids · 17 hours ago

Help Desk Technician

positionIndianapolis, IN
timeFull-time
remoteHybrid
seniorityEntry Level
date2+ years exp

Lids Sports Group is the largest licensed sports retailer in North America, and they are seeking a Help Desk Technician to provide IT support to retail stores and corporate employees. The role involves troubleshooting and resolving issues, documenting problems in the ticketing system, and communicating solutions to a non-technical workforce.

ApparelFashionLifestyleRetailSports
Hiring Manager
Norah Rose
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Responsibilities

Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment
Investigate, troubleshoot, and resolve (in real-time) issues brought to the Helpdesk, using different diagnostic techniques
Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise
Provide prompt, thorough, and courteous solutions to the issues reported to the Help Desk
Document issues in the ticketing system
Communicate technical solutions to a non-technical workforce
Complete and close the Help Desk tickets under your assignment in a timely manner
Provide regular status updates to the Manager of IT Operations
Hybrid schedule
Evening/weekend availability

Qualification

Help Desk supportComputer systems knowledgeNetworkingRetail point-of-sale systemsCommunication skillsProblem solvingInterpersonal skillsAttention to detail

Required

Minimum 2 years' experience providing Help Desk support to medium-sized companies
Excellent communication and interpersonal skills
Strong problem solving and communication skills
In-depth knowledge of computer systems, networking, and mobile device
IT-related degree or a minimum of 3 years' experience providing Help Desk support to medium-sized companies
Retail point-of-sale systems

Preferred

Candidates must excel in a fast-paced environment
Have a positive mindset
Possess great communication skills (both written and verbal)
Attention to detail is a must

Company

Lids

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Glassdoor3.2
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Lids is a mall-based retailer of sports headwear, apparel, accessories, and novelties.
dateFounded in 1995
location
Indianapolis, Indiana, USA
people-size5001-10000 employees
web-link
https://www.lids.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2004-02-18Acquired

Leadership Team

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Nick Corthier
Executive Vice President, Head of Store Operations
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Company data provided by crunchbase