TransUnion · 7 hours ago
Customer Engagement Senior Analyst
Chicago, Illinois
Full-time
Hybrid
Senior Level
$62K/yr - $90K/yrTransUnion is a company that fosters collaboration and innovation in a welcoming environment. The Customer Engagement Senior Analyst will contribute to the system lifecycle, assist in analyzing customer business requirements, and ensure effective communication between technical teams and clients.
Credit BureauFinancial ServicesInformation TechnologyLegal
No H1B
Responsibilities
Contribute to the full system lifecycle including client and sales engagement, requirements gathering, review the fulfillment of the solution, & coordinate resources for fulfillment
The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation
Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results
Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery
Qualification
Required
Ability to translate technical and functional requirements and collaborate with technical counterparts
Can explain technical concepts in layman's terms to a non-technical audience
Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment
High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
Bachelor's degree and relevant work experience, preferably in the Financial Services industry
Excellent communication and interpersonal skills
Internal and external customer facing experience
Familiarity working with data
ETL Knowledge
Preferred
Experience in the credit reporting, financial services or direct marketing industry is preferred
Benefits
Flexible benefits including flexible time off for exempt associates
Paid time off for non-exempt associates
Up to 12 paid holidays per year
Health benefits (including medical, dental, and vision plan options and health spending accounts)
Mental health support
Disability benefits
Up to 12 weeks of paid parental leave
Adoption assistance
Fertility planning coverage
Legal benefits
Long-term care insurance
Commuter benefits
Tuition reimbursement
Charity gift matching
Employee stock purchase plan
401(k) retirement savings with employer match
Access to TransUnion’s Employee Resource Groups
Company
TransUnion
TransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores.
Founded in 1968
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.41B2018-04-26Post Ipo Debt· $1.4B
2015-06-25IPO
2014-10-16Series Unknown· $7.25M
Leadership Team
Christopher Cartwright
President and Chief Executive Officer
David Oliveira
Senior Vice President of Media Vertical Partnerships
Recent News
BiometricUpdate.com
2026-01-16
Company data provided by crunchbase