SMA America · 12 hours ago
Service Partner Coordinator
Rocklin, CA
Full-time
Hybrid
Entry, Mid Level
$29.50/hr - $30.50/hr
1+ years expSMA America is a company dedicated to innovative solar technology and empowering people in clean energy. They are seeking a Service Partner Coordinator responsible for coordinating service activities of Service Partners across the Americas, ensuring efficient customer support and managing warranty exchanges.
Renewable EnergySolar
Responsibilities
Assist in evaluating and onboarding new Service Partners and Providers in existing and new markets
Coordinate and manage replacement unit inventory for regional Service Partners, including suggesting new orders, following up with Global Order Management, and assisting with import and export questions
Escalate issues to management when necessary to ensure adequate support
Ensure Service Provider resources are properly tracked in SMA systems for dispatching purposes
Monitor open service activities involving Service Partners to ensure timely resolution in alignment with SMA goals
Review, analyze, and report on call center statistics and other performance metrics for Service Partners and Providers
Participate in regular status meetings and bi-annual performance reviews with Service Partners and Providers
Approve invoices and manage AP and AR exceptions related to Service Partners and Providers, including running monthly reports and following up on unpaid balances
Escalate partner-related issues to SMA Technical Support Management as needed
Support the Service Partner Senior Manager as required
Other duties as may be assigned
Qualification
Required
An associate degree or equivalent combination of education and experience is required
One to three years of experience in customer support roles managing and resolving complex customer issues is required
Three to four years of technical training or relevant professional experience is required
Preferred
Experience coordinating with external service partners or providers
Experience with SAP and or Salesforce systems
Experience with import and export processes
Strong solution-oriented problem-solving skills with a customer-focused mindset
Excellent interpersonal and communication skills with both partners and customers
Proficiency in Microsoft Office Suite including Word, PowerPoint, and Excel
Proficiency in the English language, both written and verbal, is required
Proficiency in Spanish is preferred
Benefits
Comprehensive benefits including health, dental, and vision coverage.
401(k) plan with company match.
Opportunities for professional development and training.
Inclusive, collaborative, and innovative work environment.
Company
SMA America
SMA America offers photovoltaic system technology and support services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
P
Peter Drews
Co-Founder
R
Reiner Wettlaufer
Co-Founder
Recent News
2025-09-09
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2025-08-27
2025-08-27
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