CVS Health · 21 hours ago
Senior Application Production Support Engineer
Hartford-Farmington Ave Atrium
Full-time
Hybrid
Mid, Senior Level
$118K/yr - $261K/yr
7+ years expCVS Health is building a world of health around every individual, seeking a dynamic Application Production Support Senior Engineer to join their Enterprise Integration production support team. This role ensures the reliability and stability of mission-critical integration systems, minimizing service disruptions and enhancing system uptime and operational resilience.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Lead resolution of critical production incidents for enterprise integration systems, coordinating with application, infrastructure, and vendor teams to restore services quickly and meet defined SLAs
Own root cause analysis and drive permanent fixes, including automation, monitoring, and performance improvements to reduce repeat incidents and downtime
Define, track, and report on service metrics and KPIs, providing clear status updates, incident reports, and risk communications to business and technical stakeholders
Establish and enforce integration support standards, including documentation, runbooks, data flow diagrams, and troubleshooting playbooks, ensuring audit and policy compliance
Provide technical leadership to the support team by mentoring engineers, assigning clear ownership, and continuously improving support processes and system reliability
Qualification
Required
7+ years of software development experience, including 4+ years working with REST APIs, microservices, and infrastructure (servers, databases, cloud platforms)
Hands‑on production support experience for enterprise applications, with a demonstrated focus on system uptime, stability, and incident resolution
1+ year of experience implementing monitoring and alerting tools such as Splunk, AppDynamics, Grafana, or similar platforms
Working knowledge of ITSM processes and tools, including ServiceNow for incident, problem, and change management
Ability to operate effectively in high‑pressure environments, including participation in 24/7 on‑call rotations when required
Preferred
Experience applying AI or machine learning tools to improve production operations, monitoring, or incident response
Background in both software development and production support, enabling effective troubleshooting across the full application lifecycle
Experience leading or mentoring engineers and collaborating with cross‑functional teams and external partners
Healthcare industry experience, including familiarity with regulated production environments
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase