Hover · 7 hours ago
Customer Success Manager
san_francisconew_york
Full-time
Hybrid
Mid, Senior Level
$114K/yr - $140K/yr
5+ years expHover is a company that helps people design, improve, and protect their properties using proprietary AI technology. They are seeking a strategic and proactive Customer Success Manager to partner with Account Executives in driving success across their largest contractor accounts, focusing on customer outcomes and account growth.
3D TechnologyComputer VisionHome ImprovementMobile AppsPropTechSoftware
Responsibilities
Partnering with the AE to co-own a defined book of accounts, ensuring alignment on shared account plans, goals, and success metrics
Managing day-to-day customer relationships across operations, field, and executive stakeholders to ensure value realization and retention
Leading onboarding, implementation, and adoption efforts—ensuring customers achieve time-to-value efficiently and consistently
Conducting recurring business reviews and executive updates that tie Hover’s platform to measurable business outcomes
Translating strategic account plans into clear, actionable workstreams—tracking milestones, dependencies, and progress across teams
Driving cadence and accountability across each account, ensuring initiatives stay on track and aligned to customer and Hover priorities
Applying rigor and best practices (e.g., success planning, risk frameworks) to deliver precision and predictability
Acting as the connective tissue between the customer and internal teams (Product, Customer Success, Operations, Support)
Proactively surfacing customer insights to inform roadmap prioritization and ensure alignment with business outcomes
Supporting the AE on renewals, expansions, and strategic initiatives—bringing operational depth and execution discipline to every deal cycle
Monitoring customer health through product usage data, business results, and executive engagement
Identifying and mitigating risks early, ensuring consistent renewals and minimizing churn
Quantifying value delivered and driving adoption expansion across trades, regions, and business lines
Qualification
Required
5+ years in Customer Success, Account Management, or Strategic Program Management—preferably in enterprise SaaS, construction tech, or similarly complex environments, managing a book of 20+ customer accounts
Experience driving adoption in a multi-product or transactional environment
Proven experience managing and expanding multi-stakeholder relationships (VP/C-suite and field level)
Operational excellence with experience executing structured account plans and success frameworks
Strong analytical and business acumen—able to connect product metrics to customer ROI and strategic value
Exceptional communication and executive presence; comfortable presenting QBRs and influencing across functions
Highly organized, detail-oriented, and driven by accountability and measurable impact
Proficiency with CRM, and data visualization tools (Salesforce, Tableau, Gong, etc.)
Willingness to travel up to 25% to meet with customers and internal teams
Benefits
Competitive salary and meaningful equity in a fast-growing company
Comprehensive medical, dental, and vision coverage for you and dependents
Unlimited and flexible vacation policy
We support work/life balance and offer generous paid parental and new child bonding leave
A day set aside each month to allow employees to recharge
We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Company
Hover
Hover is a 3D data and technology company for home improvement and property insurance professionals.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$127.3MKey Investors
Menlo VenturesAlsop Louie Partners
2020-11-17Series D· $60M
2019-04-25Series C· $25M
2018-01-29Series B· $25M
Leadership Team
A.J. Altman
Founder
Recent News
2026-01-22
2026-01-15
Company data provided by crunchbase