Caribou Financial, Inc. · 13 hours ago
Titling Agent
Denver, CO
Full-time
Onsite
Entry Level
$24/hr - $26/hr
1+ years expCaribou Financial, Inc. is committed to providing financial freedom through innovative technology solutions for auto loan refinancing. The Titling Agent will be responsible for processing and perfecting liens, communicating with customers and partners, and managing document logistics to ensure a smooth refinancing experience.
AutomotiveFinancial ServicesFinTechInformation TechnologyLending
Responsibilities
Process & Perfect Liens: Accurately receive, upload, review, and submit electronic and physical titling documents to complete the auto refinance process, & later to various jurisdictions to ensure lien perfection
Customer & Partner Communication: Consistently contact high numbers of customers, lenders, and jurisdictional organizations (via phone, text, email, and mail) to obtain missing documents and confirm loan payoff details
Manage Information & Tracking: Become a subject matter expert on national titling practices. Update internal platforms and records to track file progress and quickly surface issues for resolution within set service level agreements ( SLAs )
Document & Shipping Logistics: Create and manage high volumes of incoming and outgoing document shipments (e.g., FedEx) to customers, lending partners, and jurisdictions
Team Collaboration: Share jurisdictional research and contribute to team meetings to continuously improve the refinance and lien filing process
Document Storage & Audit: Manage and periodically audit document storage in the Denver office for compliance
Qualification
Required
Preferred minimum of 1 year of experience in vehicle title processing; financial services customer service experience is also a plus
Exceptional attention to detail, organizational prowess, and strong critical thinking
An innate sense of urgency and proven ability to handle complex, high-volume files within tight deadlines
Proven ability to clearly and professionally communicate with all internal and external parties
Highly computer literate, proficient in GSuite, and able to multitask across multiple platforms while adapting to rapid system changes
Experience with creating and managing inbound/outbound shipments (e.g., FedEx)
Availability: Able to work shifts between 7 AM and 6 PM (standard shifts are 7 AM-4 PM, 8 AM-5 PM, or 9 AM -6 PM, based on need). Mandatory weekday attendance for the initial 2-week onboarding
Physical Demands: Must be able to lift and carry up to 50 pounds, walk, stand, crouch, kneel, and bend for extended periods to access office equipment and filing systems
Preferred
Bilingual in Spanish/English is a plus
Benefits
Equity options
401(k) retirement plan
Parking and transit assistance for downtown Denver Office
Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance.
Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance.
Up to $1,000 per year for eligible professional development expenses.
Employee referral program
Company
Caribou Financial, Inc.
At Caribou, we believe that taking control of your car payment should be a simple, transparent process.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$189.1MKey Investors
Goldman SachsModerne VenturesAccomplice
2022-05-19Series C· $115M
2021-05-28Series B· $50M
2021-01-22Series A· $10M
Leadership Team
Simon Goodall
CEO
Chris Winkler
SVP, Revenue and Operations
Recent News
2025-12-10
Company data provided by crunchbase