Hotard Coaches · 10 hours ago
Director of Operations
Sulphur, LA
Full-time
Onsite
Lead/Staff, Director/Executive
$90K/yr - $110K/yr
5+ years expHotard Coaches is a well-established transportation company with over 90 years of experience in delivering superior passenger experiences. They are seeking a Director of Operations to oversee shuttle operations, champion safety and service excellence, and lead a diverse team across multiple locations.
HospitalityPublic TransportationTransportation
Hiring Manager
Crystal B.
Responsibilities
Provide strategic direction and daily oversight to managers, supervisors, drivers, and support staff
Lead recruitment, onboarding, and development of frontline leaders and team members
Drive a culture of accountability, coaching, and continuous improvement
Align team efforts with company goals, ensuring consistent execution of policies and procedures
Ensure schedule adherence, fleet readiness, and operational efficiency across all locations
Implement improvements that enhance service reliability and customer experience
Monitor service KPIs and customer feedback to make data-driven decisions
Ensure integration and alignment across departments—Operations, Safety, Maintenance, and HR
Lead efforts to onboard new contracts and scale services without compromising standards
Conduct vehicle and facility inspections to maintain brand image and service quality
Collaborate on budget planning, forecasting, and performance tracking
Monitor operating costs, identify variances, and implement corrective actions
Analyze KPIs to uncover trends, performance gaps, and cost-saving opportunities
Uphold compliance with DOT, FMCSA, OSHA, and internal safety policies
Participate in audits, safety investigations, and accident reviews
Partner with Safety and Maintenance leaders to build a proactive safety culture
Foster a positive, inclusive, and values-driven workplace
Represent Hotard Shuttle in external meetings, community engagements, and partner events
Champion professionalism, service excellence, and integrity in all interactions
Qualification
Required
Bachelor's degree in Business, Transportation, Logistics, or a related field — or equivalent professional experience
High school diploma or GED
Minimum 5 years of experience managing teams of 10 or more in an operations or transportation environment
Hands-on experience with DOT compliance, safety procedures, and operational training
Strong written, verbal, and interpersonal communication skills
Proficiency with Microsoft Office (Word, Excel, Outlook) and basic spreadsheet functionality
Must pass a DOT drug test and background check
No felony convictions or disqualifying offenses under FMCSA regulations
No misdemeanor convictions involving moral turpitude
Preferred
Class B Commercial Driver's License with passenger and air brake endorsements
Working knowledge of FMCSA regulations and federal/state transportation laws
Experience managing operations across multiple sites or service lines
Benefits
Medical Insurance: $27.23/pay period for employee-only coverage
Dental & Vision Coverage
Short-Term & Long-Term Disability
Company-Paid Life Insurance ($25,000 policy)
6 Paid Holidays
401(k) with 4% Dollar-for-Dollar Match (Vested Immediately)
Company
Hotard Coaches
Providing complete ground transportation service for the Gulf South for more than 90 years.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase