Virta Health · 1 day ago
Enrollment Advisor
United States
Full-time
Remote
Entry Level
$24/hr - $24/hr
1+ years expVirta Health is on a mission to reverse metabolic disease in one billion people. The Enrollment Advisor will provide proactive motivation and support to applicants throughout the enrollment process, ensuring a smooth transition into treatment and helping to maximize patient access to Virta’s services.
DiabetesHealth CareMedicalPersonal Health
Responsibilities
Guiding applicants through the Virta enrollment process to answer questions and provide motivation, via workflows that may include portions or all of the following tasks:
Regularly calling applicants (80+% of time on phone; inbound and outbound calling)
Chat and email follow up to ensure the applicant has a smooth enrollment process
Individually responsible for enrolling applicants and achieving individual and team based quarterly quotas
Using in-app chat systems to motivate and guide applicants through the enrollment process
Proactively thinks of ways to improve the enrollment process for patients and teammates and helps execute on those ideas with the team
Answers applicant questions accurately, with compassion & patience
Uses independent judgment and approved cadence of communication with regards to each applicants
Will communicate the science behind nutritional ketosis and diabetes reversal
Accountable for conversion rate of the applicants
Attends enrollment and customer service trainings & receives regular coaching on improving applicant contact quality/efficacy
Work with confidential health information and/or issues using discretion and judgment
Become an expert on the Virta Treatment, including staying up to date with the details of and the science supporting Virta’s Treatment
Complete the Virta Academy training program (80+ hours of work) to become an expert on the Virta Treatment
Understand every step of the existing enrollment process
Become proficient in Spark, G Suite, Slack, and all internal systems
Shadow 10+ applicant phone calls
Participate in mock calls with Virta team members
Complete 18 scheduled calls/day along with ongoing outreach
Jump in and identify areas where we can improve to give more applicants access to the Virta Treatment
Qualification
Required
1-3 years of customer service and inside sales experience (preferably in healthcare)
Demonstrated ability to build relationships and trust with others quickly on the phone and via email
Excellent time management skills
Has experience working independently and using best judgment in a fast pace environment
Excited to directly work with our applicants on the phone for >80% of their day
Excellent written and spoken communication
A fast and reliable internet connection
Company
Virta Health
Virta delivers a clinically-proven treatment to reverse type 2 diabetes and other chronic metabolic diseases.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$373MKey Investors
Tiger Global ManagementSequoia Capital Global EquitiesCaffeinated Capital
2021-04-19Series E· $133M
2020-12-02Series D· $65M
2020-01-10Series C· $93M
Leadership Team
Sami Inkinen
CEO & Co-Founder
Amit Shah
Chief Operating Officer
Recent News
Business Wire, Inc.
2025-11-17
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2025-11-14
2025-09-13
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