Ledgent Technology · 16 hours ago
Help Desk and Imaging Specialist
Bloomington, MN
Contract
Onsite
New Grad, Entry Level
$19/hr - $23/hrLedgent Technology is seeking a Temporary Helpdesk Technician to support their onsite IT team during a team member's leave. The role involves providing hands-on hardware, imaging, and helpdesk support with a focus on customer service and technical assistance.
Staffing & Recruiting
Hiring Manager
Mara Pieper
Responsibilities
Tag, test, and inventory docking stations and monitors (including used equipment)
Image laptops and complete user setup
Perform monitor swaps and basic laptop repairs, including diagnosis and vendor coordination
Clean and organize the IT storage area
Conduct audits, including: Removing inactive users from fax systems, Identifying remote/hybrid/resident user status, Verifying cell phone reimbursement eligibility, Identifying outdated apps in MFA tools
Send basic compliance communications (e.g., reboot reminders)
Fulfill routine ticket requests, including peripheral replacements (keyboards, mice, webcams, headsets)
Enroll devices in Intune MDM
Create and apply asset tag barcodes
Qualification
Required
Fast learner with the ability to quickly absorb new tools, processes, and environments with minimal supervision
Strong customer service skills, including clear communication, professional phone etiquette, and patience with end users
Friendly, enthusiastic, and service-oriented - well-suited to a supportive, user-focused IT environment
Experience with imaging tools (KACE experience preferred but not required)
Ability to configure devices, apply standard images, and complete post-imaging tasks
Basic understanding of BIOS, drivers, and hardware troubleshooting
Ability to answer and triage inbound support calls
Experience with password resets, account unlocks, and basic troubleshooting (network, printers, software)
Familiarity with ticketing processes and following documented procedures
High accuracy when following documented procedures
Strong reliability and attention to detail
Comfort working in a fast-paced IT operations environment
Ability to escalate issues appropriately
Availability for the full two-month contract
Preferred
Basic Active Directory experience
Familiarity with supporting remote or hybrid users
Basic Office 365 support knowledge
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase