Brown & Brown · 9 hours ago
Service Representative, Brokerage Placement – Commercial Lines
United States
Full-time
Remote
Entry Level
$22/hr - $24/hr
1+ years expBrown & Brown is a company built on meritocracy with a unique culture that rewards self-starters. They are seeking a Service Representative to provide policy service and underwriting support, handling requests and ensuring compliance while contributing to business growth through exceptional customer service.
Insurance
Responsibilities
Perform policy service activities primarily by phone and electronically within established time and service standards. Service activities include handling policy status requests, certificates of insurance (COI), renewal follow-up requests, and other related tasks
Assist underwriters with agency support activities and aim to complete all transactions in a first time-final mode
Make decisions to accept, modify, or decline business of lower complexity according to policies, practices, and standards. Determine the accurate classification of risks to ensure the matching of price and product to the customer. Make endorsement decisions based on acceptability of endorsements. Determine applicable markets and qualifying risks. Prioritize and make decisions for day-to-day work management
Research information from multiple sources, following company guidelines, to support underwriting analysis. May require capturing verbal information or data through reports or other electronic means
Review individual risks for acceptability based on multiple carriers' underwriting guidelines, state regulations and surplus lines requirements. May perform analysis for others or in support of higher-level underwriters
Consult with agents, internal, and external partners regarding customer service activities. Recommend opportunities for internal process design and operation. Work with leaders, peers, and other departments to share and gather vital information for completing work. Communicate effectively with agencies and internal/external partners to fulfill assigned tasks
Plan completion of assignments to meet agreed-upon timelines and service level agreements
Provide service to agencies by sharing and requesting information to support the business. Establish rapport with customers through day-to-day interactions. Routes calls and higher-level issues to appropriate individuals. May assist brokerage specialists with agency support activities
Maintain and form relationships by providing quality customer service. Build positive relationships with peers and team members
Achieve team goals through developing a profitable book of business and strategically growing both policies in force and premium
Qualification
Required
P&C License and Surplus Lines License or L&H License in all states (if required by product line) required within 45 days
Perform policy service activities primarily by phone and electronically within established time and service standards
Assist underwriters with agency support activities and aim to complete all transactions in a first time-final mode
Make decisions to accept, modify, or decline business of lower complexity according to policies, practices, and standards
Determine the accurate classification of risks to ensure the matching of price and product to the customer
Make endorsement decisions based on acceptability of endorsements
Determine applicable markets and qualifying risks
Prioritize and make decisions for day-to-day work management
Research information from multiple sources, following company guidelines, to support underwriting analysis
Review individual risks for acceptability based on multiple carriers' underwriting guidelines, state regulations and surplus lines requirements
Consult with agents, internal, and external partners regarding customer service activities
Recommend opportunities for internal process design and operation
Work with leaders, peers, and other departments to share and gather vital information for completing work
Communicate effectively with agencies and internal/external partners to fulfill assigned tasks
Plan completion of assignments to meet agreed-upon timelines and service level agreements
Provide service to agencies by sharing and requesting information to support the business
Establish rapport with customers through day-to-day interactions
Routes calls and higher-level issues to appropriate individuals
Maintain and form relationships by providing quality customer service
Build positive relationships with peers and team members
Achieve team goals through developing a profitable book of business and strategically growing both policies in force and premium
Preferred
Undergraduate studies in business administration or related field of study; degree (preferred)
One year of related insurance experience (preferred) will consider undergraduate degree in lieu of experience
Benefits
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company
Brown & Brown
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Eubank
COO/CFO Dealer Services
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
Recent News
2025-10-07
The Motley Fool
2025-10-06
2025-10-02
Company data provided by crunchbase