Arch Insurance Group Inc. · 18 hours ago
Claims Account Manager - Alternative Markets
Garden City, NY United States of America
Full-time
Hybrid
Senior Level, Lead/Staff
$111K/yr - $150K/yr
10+ years expArch Insurance Group Inc. is a company that promotes progress and inspires its clients and communities. They are seeking a Claims Account Manager to oversee claims managed by third party claims administrators, focusing on liability lines of business claims in trucking, hetero, and construction groups.
FinanceFinancial ServicesInsurance
Responsibilities
Manage third party administrators (TPA) ensuring compliance with Arch's Best Practices
Claim Account Managers will conduct reserve adequacy audits of each program’s Third Party Administrators
Monitor the third party administrator's compliance with state specific insurance department regulations and unfair claim practices
Conduct ongoing training to assigned TPA adjusters
Evaluate the TPA's service standards ensuring that they are providing our insureds with quality and timely service in accordance with Arch's established guidelines; ability to escalate issues when found
Ensure that the TPAs are in full compliance with Arch's Reserving Philosophy
Monitor, manage and provide direction to the third party administrator on all open claims within each assigned captive along with those losses that meet the Arch reporting criteria
Maintain active monitoring file and diary ensuring files are managed effectively
Review and evaluate quarterly program scorecards to identify trends and provide input and commentary to the underwriting department and the captive board
Provide timely notices to Arch's reinsurance department and assist with any audits by the reinsurance companies who participate in the Arch program business
Manage and direct any suits wherein Arch is named directly arising out of the assigned program
Actively participate in the management and direction of high exposure claims directing counsel and attending mediations on an as needed basis
Monitor and report CAT losses and any potentially large claim increases to Underwriting and Senior Claim management on an as needed basis
Qualification
Required
Minimum of 10 years working experience with claims handling
Ability to handle high severity claims
Experience managing casualty, trucking, and construction claims
Strong understanding of contract law including risk transfer and insurance procurement requirements
Ability to identify, evaluate and properly reserve damages including but not limited to special, general and punitive exposures
Proper adjuster licenses in all applicable states
Knowledge & expertise with multiple jurisdictions
Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word
Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
Strong problem-solving, analytical, organizational, and time management skills
Ability to take part in active strategic discussions
Ability to work independently and in a team environment
Willing and able to travel 25%
Preferred
College Degree preferred
Benefits
Multiple medical plans plus dental, vision and prescription drug coverage
A competitive 401k with generous matching
PTO beginning at 20 days per year
Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
Basic Life and AD&D Insurance as well as Short and Long-Term Disability
Paid Parental Leave of up to 10 weeks
Student Loan Assistance and Tuition Reimbursement
Backup Child and Elder Care
Company
Arch Insurance Group Inc.
Arch Insurance Group Inc., a division of Arch Capital Group Ltd. (ACGL), is a market-leading specialty insurer.
1001-5000 employees
H1B Sponsorship
Arch Insurance Group Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (18)
2023 (10)
2022 (10)
2021 (8)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Rebecca Raisley
Vice President of Business Development
Valerie Turpin
Division President - Property and Marine
Recent News
MarketScreener
2025-07-16
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