Tessera Data · 11 hours ago
Sr. Principal Customer Success Manager
San Francisco Bay Area
Full-time
Hybrid
Senior Level, Lead/Staff
$205K/yr - $241K/yr
8+ years expCheckr is building the data platform to power safe and fair decisions, and they are seeking a Senior Principal Customer Success Manager to advocate for their most complex partnerships. This role involves managing high-value client relationships, driving product adoption, and ensuring customer success through strategic engagement.
Data StorageDatabaseInformation TechnologyRisk Management
Responsibilities
Drive Customer Success: Develop a deep understanding of Checkr's products and strategically apply them to customer programs, ensuring alignment with their goals and driving positive business outcomes
Proactive Engagement and Planning: Lead a regular engagement cadence with customers and provide thought leadership and planning to optimize their use of Checkr's products and maximize their success
Executive Engagement: Lead Business Reviews and presentations that articulate product value, ROI, and future state
Build Trusted Partnerships: Cultivate strong, trust-based relationships with customers at all levels, acting as a strategic advisor and advocate for their needs
Champion the Voice of the Customer: Gather and synthesize customer feedback, effectively communicating it to internal teams (Product, Engineering, etc.) to drive product improvements and innovation
Facilitate Internal Collaboration: Collaborate seamlessly with internal stakeholders (Sales, Support, Engineering, Product, and Executives) to ensure customer goals are met, provide visibility into customer health, and escalate issues as needed
Account Health & Retention: Proactively identify potential risks within complex organizations—such as leadership changes or shifting business priorities—and develop plans to ensure long-term stability and retention
Support Account Growth: Partner with Account Management to identify and assist with expansion opportunities that arise naturally from strong customer relationships and successful product implementation
Qualification
Required
8-10 years of Customer Success or Account Management experience with a proven track record of managing high-value (multi-million dollar) accounts
Skilled at navigating organizations to maintain and expand relationships at all levels
Strong written and verbal communication skills, with the ability to present complex technical or regulatory topics to executive audiences clearly and professionally
Bias toward action and ability to extend influence to drive action without direct authority
A solid understanding of the mechanics of account growth and renewals within the strategic segment
Experience in a B2B software technology company
HR tech industry experience is a plus
Familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker
Willing to travel domestically up to 20% as needed for customer-facing or internal team meetings
Benefits
A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
Company
Tessera Data
Tessera Data is an IT company that provides valuable people data for informed safety decisions and background checks.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase