Cox Enterprises · 8 hours ago
Project Support Specialist II
United States
Full-time
Remote
Mid Level
$22.02/hr - $33.08/hr
3+ years expCox Automotive is a leader in transforming the automotive industry through innovative technology. They are seeking a Project Support Specialist II to work remotely, assisting dealership clients with the setup of scanning systems and providing training to ensure successful adoption of their solutions.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Communicate and coordinate with Dealership staff about software applications, hardware setup, training tasks, and project expectations via phone or email
Independently schedule and lead calls with clients, managing all prep work required prior to training
Train clients remotely (via Teams) on how to use the system, ensuring they are confident and prepared for go‑live
Assist dealership personnel, including local IT, with configuring dealership software applications and hardware remotely
Troubleshoot and support scanning/archiving systems, network printers, impact printers, and payment solutions systems
Manage a steady flow of multiple projects at once while meeting deadlines and maintaining high responsiveness
Take full ownership of assigned installations by proactively anticipating needs, resolving issues, and driving completion
Provide post‑training support and troubleshooting to ensure smooth adoption
Support printing setups for additional project types and meet established deadlines
Support payment solution system projects including hardware setup, coordination, and troubleshooting
Participate in the on‑call rotation with other Hardware team members once a month
Qualification
Required
High School Diploma/GED and 3 years experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years experience in a related field
Previous technical support experience with hands‑on troubleshooting of hardware and software in a Windows environment
Proficiency troubleshooting Windows applications, hardware issues, and basic networking (including support for network printers)
Passion for helping clients and ensuring a successful onboarding experience
Strong customer service skills and ability to communicate effectively with clients
Excellent oral and written communication skills; comfortable speaking with clients, leading conversations, delivering training, and setting expectations
Ability to independently schedule calls, manage multiple projects, prioritize tasks, and meet deadlines in a high‑volume, fast‑paced environment
Strong follow‑up and follow‑through skills with the ability to handle and respond to multiple open issues at once
Detail‑oriented with strong organizational skills, accuracy, and commitment to thoroughness
Ability to think critically, creatively solve technical and project challenges, and adapt quickly to new or unexpected issues
Highly self‑motivated, proactive, able to take ownership of projects, and initiates communication without prompting
Ability to work independently with minimal direction while remaining productive and timely
Comfortable managing a steady flow of concurrent projects and adjusting to new systems, tools, procedures, and product updates
Team‑oriented mindset with the ability to collaborate across teams when needed
Flexibility to work any shift during business hours, including extended or varied hours and overtime as needed
Preferred
Dealertrack DMS familiarity (system environment menu)
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase